Customer Service Specialist

Geeks2U; Sydney; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

5-week onboarding and coaching

Career progression opportunities

Birthday leave & wellbeing leave

Parental leave up to 15 weeks

Employee discount program

Job summary

Geeks2U Pty is seeking a Customer Service Specialist to join our Pyrmont office in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure efficient service delivery.

Key responsibilities include handling calls and emails, maintaining registers, and supporting collaboration with sales and finance. A strong emphasis on communication, accuracy, and teamwork will help drive customer satisfaction.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite, especially Excel, for reporting and data management.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Collaborate with internal teams to address customer needs and ensure seamless service delivery.
• Conduct shipping and invoicing tasks in the inventory management system.
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Excel

Teamwork

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Customer Service Specialist

Location: Pyrmont office, Sydney

Job Description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

Competitive Salary

$68,000 - $70,000 + Super + Bonus

Benefits

• Structured 5-week onboarding and ongoing coaching
• Clear career progression opportunities across the wider business
• Exposure to a growing fintech environment
• Supportive, collaborative and social team culture
• Birthday leave + additional wellbeing leave
• Recognition programs, team celebrations and engagement events
• Monday to Friday role - no weekend or public holiday work!
• Modern office environment with strong internal mobility opportunities
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services

Requirements

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.