Logistics Customer Support Specialist - Entry Level

Direct Couriers; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Direct Couriers, based in Sydney, is seeking a Customer Service Operator to handle phone bookings and delivery enquiries, and to support drivers with queries. The role focuses on delivering excellent customer service and accurate account management.

This opportunity is suited to someone early in their career with a passion for learning and growth within a fast-paced logistics environment.

Qualifications

• Strong written, verbal and phone communication skills.
• Excellent attention to detail with the ability to manage multiple tasks and deadlines.
• Sound computer skills, including proficiency with Microsoft Office.
• A proactive, reliable attitude with a genuine willingness to learn and grow with the business.

Responsibilities

• Receive phone bookings and delivery queries from customers and handle driver inquiries.
• Monitor and manage customer accounts while maintaining a high level of service.

Skills

Communication skills

Attention to detail

Multitasking

Team player

Tools

Microsoft Office

Job description

Direct Couriers, based in Sydney, is seeking a Customer Service Operator to handle phone bookings and delivery enquiries, and to support drivers with queries. The role focuses on delivering excellent customer service and accurate account management.

This opportunity is suited to someone early in their career with a passion for learning and growth within a fast-paced logistics environment.