Live-In Guest Services & Accommodation Coordinator

Recruit Shop Pty Ltd; Gosford; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Discounted accommodation

Live-in opportunity

Job summary

Avoca Beach Hotel on the NSW Central Coast is seeking a hands-on accommodation Operations professional to support day-to-day activities across reception, housekeeping, café operations and F&B service. This live-in role includes after-hours guest support five nights per week and may suit a couple seeking a lifestyle opportunity.

You will report to the Accommodation Manager and help maintain high standards for guest experiences, safety, and service quality within a busy family-owned property.

Qualifications

• Previous accommodation experience in a similar role.
• Experience with RMS Reservation System or ability to learn quickly.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Hands-on and proactive approach; collaborative mindset.

Responsibilities

• Manage front desk reception enquiries via phone, email and channels.
• Coordinate housekeeping staff and room availability; manage rosters and inventory.
• Ensure smooth guest check-in and check-out experiences.
• Respond to guest enquiries, requests and complaints professionally.
• Assist with Treetops Café and broader food & beverage services.
• Maintain workplace health and safety and food safety standards.
• Attend weekend, public holiday and occasional evening work as required.
• Provide after-hours guest assistance and resolve issues.
• Collaborate with Accommodation Manager and wider team to support operations.

Skills

RMS Reservation System experience

Excellent communication

Organisational skills

Team-focused attitude

Guest services experience

Tools

RMS Reservation System

Job description

Avoca Beach Hotel on the NSW Central Coast is seeking a hands-on accommodation Operations professional to support day-to-day activities across reception, housekeeping, café operations and F&B service. This live-in role includes after-hours guest support five nights per week and may suit a couple seeking a lifestyle opportunity.

You will report to the Accommodation Manager and help maintain high standards for guest experiences, safety, and service quality within a busy family-owned property.