Accommodation & Guest Services Coordinator (Live-In)

Hall & Prior Aged Care Group; Gosford; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Discounted accommodation

Live-in opportunity

Job summary

Avoca Beach Hotel on the NSW Central Coast is seeking a hands-on accommodation Operations professional to support day-to-day activities across reception, housekeeping, café operations and F&B service. This live-in role includes after-hours guest support five nights per week and may suit a couple seeking a lifestyle opportunity.

You will report to the Accommodation Manager and help maintain high standards for guest experiences, safety, and service quality within a busy family-owned property.

Qualifications

• Previous accommodation experience in a similar role.
• Experience with RMS Reservation System or ability to learn quickly.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Hands-on and proactive approach; collaborative mindset.

Responsibilities

• Manage front desk reception enquiries via phone, email and channels.
• Coordinate housekeeping staff and room availability; manage rosters and inventory.
• Ensure smooth guest check-in and check-out experiences.
• Respond to guest enquiries, requests and complaints professionally.
• Assist with Treetops Café and broader food & beverage services.
• Maintain workplace health and safety and food safety standards.
• Attend weekend, public holiday and occasional evening work as required.
• Provide after-hours guest assistance and resolve issues.
• Collaborate with Accommodation Manager and wider team to support operations.

Skills

RMS Reservation System experience

Excellent communication

Organisational skills

Team-focused attitude

Guest services experience

Tools

RMS Reservation System

Job description

Job No:RS308285

EARN up to $80,000 pa + Super + Discounted Accommodation

Family-Owned Hospitality Business on the NSW Central Coast

Utilise Your Experience in a Diverse Guest Services & Operations Role

About The Company

Our client is the Avoca Beach Hotel, a well-established family-owned hospitality business located on 15 acres in Avoca Beach on the NSW Central Coast. The business operates a range of hospitality offerings including accommodation, Saltwater Bar & Bistro, Treetops Café, Sports Bar, Gaming and TAB facilities, event and conference spaces, and a drive-through bottle shop.

The accommodation division features 78 rooms, including self-contained and motel-style options, along with guest facilities such as swimming pools and tennis courts. The team is committed to delivering exceptional service and memorable experiences for both the local community and visitors.

About The Opportunity

The primary purpose of this position is to support the day-to-day operation of the accommodation business while assisting across reception, housekeeping, café operations, food and beverage service, and after-hours guest support.

This is a live-in position based onsite at Avoca Beach Hotel and includes responsibility for attending the after-hours guest assistance phone 5 nights per week. The role is for a single person, but the accommodation available may suit a couple seeking a lifestyle opportunity on the NSW Central Coast.

Reporting directly to the Accommodation Manager, some of your responsibilities will include:

• Managing front desk reception enquiries via phone, email, online channels and third-party accommodation providers
• Coordinating housekeeping staff, cleaning rosters, inventory management and room availability
• Ensuring smooth guest check-in and check-out experiences
• Responding to guest enquiries, requests and complaints professionally and efficiently
• Assisting with the operation of Treetops Café and broader food and beverage services
• Maintaining workplace health and safety and food safety standards
• Assisting with weekend, public holiday and occasional evening work requirements
• Providing after-hours guest assistance, including late check-ins and issue resolution
• Working closely with the Accommodation Manager, General Manager and wider team to support business success

About You

The successful candidate will have:

• Previous accommodation experience in a similar role
• Experience using RMS Reservation System, or the ability to quickly learn new digital management systems
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• A reliable, hands-on and proactive approach
• A collaborative team-focused attitude
• Experience with functions and events will be highly regarded but is not essential.

What's in it for You?

• Live-in Opportunity With Discounted Accommodation Provided
• Salary Package of Up to $80,000 Pa + Super
• Diverse Role Across Accommodation, Guest Services, Housekeeping and Hospitality Operations
• Beautiful Central Coast Location Just Minutes From the Beach
• Join a Supportive Family-owned Business With a Strong Community Focus
• Work Across Multiple Areas of a Successful Hospitality Operation
• Ongoing Training and Development Opportunities