Duty Manager - Avoca Beach Hotel

Milpass; Gosford; On-site; AUD 34,000 - 48,000; Full time

Job summary

Avoca Beach Hotel is seeking an experienced Duty Manager to lead the front-of-house team in a hands-on, guest-focused environment. You will drive daily operations across the Sports Bar, Bistro, Gaming Facilities and Bottleshop, ensuring warm service, smooth opening/closing, and strong communication with Kitchen and Owners.

You will manage reservations and staff scheduling, handle guest feedback, and uphold safety and service standards with RSA and RCG credentials essential.

Qualifications

• Experience as a Duty Manager or equivalent with opening/closing responsibilities and sole charge of a small FOH team.
• Exceptional customer service with warmth and attention to detail.
• Ability to stay calm under pressure and guide the team during busy periods.
• Willingness to get involved wherever needed and to work evenings, weekends and public holidays.

Responsibilities

• Lead daily operations of the Sports Bar, Bistro, Gaming Facilities and Bottleshop.
• Oversee opening/closing procedures, venue presentation and service preparation.
• Direct front-of-house team in service standards and product knowledge.
• Coordinate reservations, bistro setup and guest requests.
• Complete daily cash and gaming reconciliations.
• Maintain communication with kitchen for smooth service flow.
• Handle guest feedback professionally and resolve issues calmly.
• Uphold food safety, responsible service of alcohol and workplace safety.

Skills

Customer service

Communication

Leadership

Problem solving

Team player

Education

RSA certification

RCG certification

Tools

POS system

Reservation system

Rostering system

Job description

Full-time or Part-time | Small team | Hands-on role

Avoca Beach Hotel is looking for an experienced, hands-on Duty Manager who brings exceptional customer service, strong communication skills and calm, confident leadership.

We are a family-owned pub, café, accommodation and events complex and we look for like-minded team players. We need someone who cares authentically about the guest experience, takes pride in the details and is a genuine team player.

Reporting to the Venue Manager and working closely with the Owners, you will take responsibility for the daily and weekly running of the Sports Bar, Bistro, Gaming Facilities and Bottleshop, supporting management and keeping the venue presentable, efficient, organised, and guest-ready at all times.

The role

Lead through your actions, delivering warm, attentive and consistently excellent hospitality.

Manage daily operations, opening & closing procedures, venue presentation and service preparation.

Lead the front-of-house team in service standards, food & beverage knowledge, venue presentation and cellar operations.

Coordinate reservations, bistro set up and guest requests and requirements

Complete daily reconciliations of cash registers and gaming machines.

Work closely with the kitchen team to maintain clear communication and well-paced service.

Handle guest feedback professionally and resolve issues calmly.

Maintain food safety, responsible service of alcohol and workplace safety standards.

Communicate clearly with colleagues at all levels with regards to priorities, tasks, issues and resolutions.

About you

You have proven experience as a Duty Manager or at least relevant experience in opening and closing and being in sole charge of a small FOH pub team.

You bring:

Exceptional customer service, with genuine warmth and attention to detail.

The ability to remain calm under pressure, make considered decisions and keep the team focused and informed during busy periods.

Open-mindedness — you welcome feedback, (you don’t know everything and we are all still learning!) and respect your colleagues.

A willingness to get involved wherever needed.

Confidence using POS, reservation and rostering systems.

Availability to work evenings, weekends and public holidays a must.

RSA and RCG are essential, and gaming experience preferred.

Full working rights in Australia is a must.

We understand our people are our business. We want someone who thinks similarly and supports our business by supporting and respecting the people in our business, as well as our guests.