Leisure Centre Duty Supervisor – Client Services Lead

Programmed; Gold Coast City; On-site; AUD 17,000 - 34,000; Part time

Job summary

Programmed Skilled Workforce is seeking a Client Support Officer (Duty Supervisor) to deliver exceptional customer service while overseeing Leisure Centre operations at Palm Beach. The role includes after-hours responsibilities, rostering, and coordinating the CSO team to ensure safe, engaging experiences for clients.

You will lead front of house reception, manage hirer liaison and monthly itineraries, handle cash and compliance, and respond to emergencies out of hours.

Qualifications

• Experience in a similar role with knowledge of customer service delivery outcomes.
• Current First Aid and CPR certification.
• One-year experience in a similar role with demonstrated customer service outcomes.
• Driver’s license and ability to work after hours.
• Ability to lead a team and manage venue operations.

Responsibilities

• Lead and oversee Leisure Centre operations.
• Lead and support venue operations out of standard business hours.
• Organise daily CSO team tasks, liaise with hirers, manage client services and monthly booking itineraries.
• Lead the venue front of house reception team.
• Deliver client services complying with financial and client service standards.
• Conduct emergency procedures out of hours and ensure client safety.
• Develop and implement new Leisure Centre products and services.

Skills

Customer service

Leadership

Emergency procedures

Education

First Aid and CPR Certificate

Driver’s license

Tools

Basic computer skills

Job description

Programmed Skilled Workforce is seeking a Client Support Officer (Duty Supervisor) to deliver exceptional customer service while overseeing Leisure Centre operations at Palm Beach. The role includes after-hours responsibilities, rostering, and coordinating the CSO team to ensure safe, engaging experiences for clients.

You will lead front of house reception, manage hirer liaison and monthly itineraries, handle cash and compliance, and respond to emergencies out of hours.