Leisure Centre Duty Manager - Lead Ops & Service

Willoughby City Council; Willoughby; On-site; AUD 85,000 - 99,000; Full time

Benefits offered by this job

RDOs for full-time

Novated leasing

Fitness Passport access

Job summary

Willoughby City Council is seeking a customer-focused Duty Manager to support the Willoughby Leisure Centre. You will lead a team of casual staff, oversee safe and efficient operations, and deliver outstanding customer service, contributing to a welcoming environment with strong safety and operational standards.

You will manage daily activities, mentor lifeguards and staff, monitor facilities and respond to enquiries while maintaining compliance with safety requirements and quality benchmarks.

Qualifications

• Current Pool Lifeguard Certificate.
• Current Provide First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check.
• Current Aquatic Technical Operator (Pool Ops) qualification or proof of enrolment.
• Strong knowledge of lifeguarding principles, pool operations and aquatic safety.
• Understanding of water quality management and NSW Health guidelines.

Responsibilities

• Oversee the daily operations of Willoughby Leisure Centre to ensure safe, efficient and high-quality service delivery.
• Lead, support and mentor casual staff while providing on-the-job training.
• Monitor aquatic facilities and recreation spaces to ensure patron safety and wellbeing.
• Maintain high standards of customer service and address enquiries professionally.
• Complete water quality testing, inspections and reports, and coordinate maintenance reporting.
• Coordinate facility setup/pack-down for bookings and community activities.
• Prepare incident reports and maintain accurate records and admin tasks.
• Promote safety culture by complying with WHS rules and risk management procedures.

Skills

Lifeguard Certificate

First Aid

CPR Certificate

Working with Children Check

Pool Ops Qualification

Leadership

Job description

Willoughby City Council is seeking a customer-focused Duty Manager to support the Willoughby Leisure Centre. You will lead a team of casual staff, oversee safe and efficient operations, and deliver outstanding customer service, contributing to a welcoming environment with strong safety and operational standards.

You will manage daily activities, mentor lifeguards and staff, monitor facilities and respond to enquiries while maintaining compliance with safety requirements and quality benchmarks.