Leisure Centre Duty Manager — Lead Operations & Service

Ourmob.com.au Chemistry Pty; Sydney; Presencial; AUD 85.000 - 99.000; Jornada completa

Descripción de la vacante

Willoughby City Council is seeking an experienced Duty Manager to lead the daily operations of Willoughby Leisure Centre. You will supervise casual staff, ensure safe facilities and deliver exceptional customer service to members and visitors.

You will manage water quality, incident reporting, and compliance with WHS, reporting maintenance issues and coordinating daily bookings and community activities.

Formación

• Must have current Pool Lifeguard Certificate.
• Must have current Provide First Aid Certificate.
• Must have current CPR Certificate.
• Must have current Working with Children Check.
• Must have Aquatic Technical Operator (Pool Ops) qualification or be enrolled.

Responsabilidades

• Oversee daily operations of Willoughby Leisure Centre ensuring safe, efficient and high-quality service delivery.
• Lead, support and mentor casual lifeguards and operational staff and provide on-the-job training.
• Monitor aquatic facilities, customer areas and recreation spaces for safety and wellbeing of patrons.
• Maintain high standards of customer service and resolve inquiries professionally.
• Coordinate facility set-up and pack-down to support bookings, programs and community activities.
• Prepare incident reports and maintain records; complete administrative tasks promptly.
• Promote strong safety culture by complying with WHS requirements and policies.

Conocimientos

Leadership

Customer service

Communication

Safety mindset

Problem solving

Educación

Pool Lifeguard Certificate

Provide First Aid Certificate

CPR Certificate

Working with Children Check

Aquatic Technical Operator (Pool Ops)

Descripción del empleo

Willoughby City Council is seeking an experienced Duty Manager to lead the daily operations of Willoughby Leisure Centre. You will supervise casual staff, ensure safe facilities and deliver exceptional customer service to members and visitors.

You will manage water quality, incident reporting, and compliance with WHS, reporting maintenance issues and coordinating daily bookings and community activities.