Client Service Officer (Duty Supervisor)

Programmed; Gold Coast City; Presencial; AUD 17.000 - 34.000; A tiempo parcial

Descripción de la vacante

Programmed Skilled Workforce is seeking a Client Support Officer (Duty Supervisor) to deliver exceptional customer service while overseeing Leisure Centre operations at Palm Beach. The role includes after-hours responsibilities, rostering, and coordinating the CSO team to ensure safe, engaging experiences for clients.

You will lead front of house reception, manage hirer liaison and monthly itineraries, handle cash and compliance, and respond to emergencies out of hours.

Formación

• Experience in a similar role with knowledge of customer service delivery outcomes.
• Current First Aid and CPR certification.
• One-year experience in a similar role with demonstrated customer service outcomes.
• Driver’s license and ability to work after hours.
• Ability to lead a team and manage venue operations.

Responsabilidades

• Lead and oversee Leisure Centre operations.
• Lead and support venue operations out of standard business hours.
• Organise daily CSO team tasks, liaise with hirers, manage client services and monthly booking itineraries.
• Lead the venue front of house reception team.
• Deliver client services complying with financial and client service standards.
• Conduct emergency procedures out of hours and ensure client safety.
• Develop and implement new Leisure Centre products and services.

Conocimientos

Customer service

Leadership

Emergency procedures

Educación

First Aid and CPR Certificate

Driver’s license

Herramientas

Basic computer skills

Descripción del empleo

Client Service Officer (Duty Supervisor)

Programmed Skilled Workforce have a Client Support Officer (Duty Supervisor) vacancy available for an immediate start. This role is responsible for delivering exceptional customer service while ensuring a safe, fun client experience located at Palm Beach.

Availability to carry out the following rostering hours is essential.

Minimum hours per week will be 12 hours, however we will be looking at 20-25 hours.

Please note that rostering outside these hours might also be required - this will be dependent on the needs of the business.

As a Client Support Officer, you will be a key member of the team responsible for providing exemplary Customer Support to clients at the Precinct. You will be responsible for the Venue after hours with the assistance of the Venue Services Team.

Duties and responsibilities will include however, are not limited to:

• Lead and oversee Leisure Centre operations
• Lead and support Venue operations out of standard business hours
• Organise daily CSO team and tasks, including but not limited to regular hirer liaison, client service management and leading the Regular Hirers monthly booking itineraries
• Lead the Venue front of house reception team
• Deliver key client services in line with the Venues compliance requirements, including compliance with financial management policy, cash handling, client service standards,
• Conduct emergency procedures out of hours
• Oversee the safety of clients using the Leisure Centre
• Lead and support the development and implementation of new Leisure Centre products and services

Mandatory requirements.

• Current First Aid and CPR Certificate

Highly desirable;

• Intermediate level of computer knowledge and skills
• One-year experience in a similar role with demonstrated knowledge of customer service-related delivery outcomes
• Prior experience as a Duty Manager
• Driver’s license

Who are we

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

Only shortlisted applicants will be contacted.

To learn more about working with Programmed, we encourage you to visit our website.