Leisure Centre Customer Experience Lead

Hume City Council

Melbourne

On-site

AUD 48,000 - 68,000

Part time

2 days ago

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Job summary

Hume City Council is seeking a Customer Service Officer to deliver friendly, first-point-of-contact service across our Leisure Centres, including Splash Aqua Park, Craigieburn Sports Stadium, Broadmeadows Aquatic and Leisure Centre, and Sunbury Aquatic and Leisure Centre.

In a casual, community-focused role, you will welcome visitors, promote programs (swim school, group fitness, gym memberships) and ensure safe, smooth operations at reception, cafe, and program areas, in partnership with staff.

Qualifications

Experience in front line customer service provision and administration in a similar centre or organisation with a focus on sales.
Ability to promote centre programs and handle cash and POS tasks.
Commitment to safety and customer satisfaction in leisure facilities.

Responsibilities

Create a welcoming, inclusive environment across aquatic, fitness and recreation areas.
Engage with members to promote swim school, group fitness, gym memberships and activities.
Deliver front-line service at reception, café/kiosk and program areas.
Support safe experiences by coordinating with lifeguards, instructors and duty managers.
Prepare and serve food/beverages in café/kiosk per policies.