Leisure Centre Customer Experience Specialist

Council Jobs; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Job summary

Hume City Council is seeking a Customer Service Officer to provide a welcoming, inclusive experience at our Leisure Centres. You will interact with visitors, promote swim school, group fitness and memberships, and support cafe/kiosk operations.

Work across reception, cafe and program areas with lifeguards and staff to ensure a safe, high-quality visit. Applicants should have front-line customer service experience, Working with Children Check, First Aid, CPR, and food safety certification.

Qualifications

• Experience in a leisure, aquatic, fitness or community recreation environment.
• Customer service experience in a fast-paced, multi-service setting.
• Knowledge of cash handling and point-of-sale procedures.

Responsibilities

• Deliver high-quality front-line customer service across reception, café/kiosk and program areas.
• Engage with members to promote Centre programs and activities.
• Support day-to-day operations of a busy leisure facility.
• Collaborate with lifeguards, instructors and duty managers to maintain a safe environment.
• Handle food and beverages in cafe/kiosk according to policies.

Skills

Customer service

Cash handling

POS systems

Reception duties

Team collaboration

Education

Working with Children Check

First Aid (Level 2)

CPR certificate

Food Safety Certificate

Pool Lifeguard Certificate

Tools

Booking systems

Job description

Hume City Council is seeking a Customer Service Officer to provide a welcoming, inclusive experience at our Leisure Centres. You will interact with visitors, promote swim school, group fitness and memberships, and support cafe/kiosk operations.

Work across reception, cafe and program areas with lifeguards and staff to ensure a safe, high-quality visit. Applicants should have front-line customer service experience, Working with Children Check, First Aid, CPR, and food safety certification.