Leisure Centre Customer Experience Lead

Hume City Council; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Supportive work environment

Job summary

Hume City Council is seeking a Customer Service Officer to be the first point of contact at our Leisure Centres across multiple locations. You will create a welcoming, inclusive environment and engage with visitors to promote programs such as swim school and fitness memberships.

You will deliver front-line service at reception and cafe9, support daily operations, and work with lifeguards and instructors to ensure safe, positive experiences for all customers.

Qualifications

• Experience delivering customer service in a leisure, aquatic or community recreation setting.
• Strong administration and cash handling skills.
• Ability to promote Centre programs and services to members and visitors.
• Commitment to safe, inclusive and community-focused service.

Responsibilities

• Create a welcoming, inclusive environment across aquatic, fitness, and recreation areas.
• Engage with members to understand needs and promote programs (swim school, group fitness, gym memberships, events).
• Deliver high-quality front-line service at reception, café/kiosk and program areas.
• Support safe experiences by coordinating with lifeguards, instructors, and duty managers.
• Prepare and handle food and beverages per council policies and health regulations.

Skills

Frontline customer service

Administration and cash handling

Promoting services and programs

Education

Working with Children Check

Level 2 First Aid

CPR certificate

Food Safety Certificate

Pool Lifeguard Certificate

Job description

Hume City Council is seeking a Customer Service Officer to be the first point of contact at our Leisure Centres across multiple locations. You will create a welcoming, inclusive environment and engage with visitors to promote programs such as swim school and fitness memberships.

You will deliver front-line service at reception and cafe9, support daily operations, and work with lifeguards and instructors to ensure safe, positive experiences for all customers.