Leisure Center Reception & Membership Specialist

City-of-Greater-Geelong; Geelong; On-site; AUD 110,208,000 - 126,739,000; Part time

Job summary

City of Greater Geelong is seeking a Leisure Services Officer – Customer Service / Reception to be the first point of contact, handling bookings, payments, memberships and general reception duties at our leisure facilities.

You will promote programs, sell events, maintain retail displays and ensure facilities are used in line with bookings and centre policies. This casual role requires excellent customer service and communication skills.

Qualifications

• Experience in similar customer service facing roles is required.
• Working with Children’s Check, CPR Certificate, and First Aid are noted.
• National Police Check and pre-employment medical assessment may be required and funded by the City.

Responsibilities

• Conduct customised tours of the facility, identifying customer needs and actively promoting and selling appropriate memberships.
• Assist in promotion, event ticketing and sales of Recreation venue competitions, programs, services, events, and activities.
• Merchandise and retail area stock and displays.
• Periodic checks of facilities to ensure only confirmed bookings and paying casual hire customers are using them.

Skills

Customer service

Communication

Cash handling

Organisation

Tools

Point of Sale

Administrative systems

Job description

City of Greater Geelong is seeking a Leisure Services Officer – Customer Service / Reception to be the first point of contact, handling bookings, payments, memberships and general reception duties at our leisure facilities.

You will promote programs, sell events, maintain retail displays and ensure facilities are used in line with bookings and centre policies. This casual role requires excellent customer service and communication skills.