Leisure Service Officer - Customer Service / Reception

Council Jobs; Geelong; On-site; AUD 6,061,000 - 6,337,000; Part time

Job summary

City of Geelong is seeking a Leisure Services Officer – Customer Service / Reception to be the first point of contact for visitors. You will manage reception, process bookings and payments, promote centre programs, memberships and events, and maintain retail displays in line with bookings and centre policies.

You will operate cash and POS systems, provide excellent service over the phone and in person, and support safety and accessibility policies.

Qualifications

• Excellent customer service and communication skills.
• Organised and detail-oriented; able to handle inquiries efficiently.
• Experience in similar customer service roles required.

Responsibilities

• Conduct customised tours of the facility and identify customer needs.
• Promote and sell memberships, programs, and events.
• Manage reception, bookings, payments and retail displays.
• Ensure only confirmed bookings and paying customers use facilities.

Skills

Customer service

Communication

Cash handling

POS systems

Job description

Job no: 500774
Work type: Casual
Classification: Band 2 Casual LSO - $44.35 p/h (inc casual loading)
Categories: Swim, Sport & Leisure

About the role

As a Leisure Services Officer – Customer Service / Reception, you will be the first point of contact for customers, providing timely, professional service while managing reception and administrative functions. You will promote and sell centre programs, memberships and events, process bookings and payments, maintain retail displays, and ensure facilities are used in line with confirmed bookings and centre policies.

Previous EOI Applicants will automatically be applied to this role.

Work type: Casual
Classification: Band 2 $43.05 p/h (including casual loading)

Key responsibilities include:

• Conduct customised tours of the facility, identifying customer needs and actively promoting and selling appropriate memberships.
• Assist in promotion, event ticketing and sales of Recreation venue competitions, programs, services, events, and activities.
• Merchandise and retail area stock and displays.
• Periodic checks of facilities to ensure only confirmed bookings and paying casual hire customers are using them.

About youTo be successful in this role, you will have excellent customer service and communication skills, with the ability to confidently engage with a diverse community both in person and over the phone. You will be organised and detail-oriented, comfortable using point of sale and administrative systems, capable of handling cash and enquiries efficiently, and committed to maintaining a safe, welcoming and well-presented environment. Experience in similar customer service facing roles required.

• Working with Children’s Check
• CPR Certificate
• Provide First Aid would be advantageous
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Enquiries: Jessica Callahan | Coordinator Membership Sales and Customer Services | ***************@geelongcity.vic.gov.au

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Advertised: 12 Oct 2026 9:00 AM AUS Eastern Daylight Time
Applications close: 18 Oct 2026 11:55 PM AUS Eastern Daylight Time