Customer Experience Lead — Leisure Center Front Desk

Council Jobs; Geelong; On-site; AUD 6,061,000 - 6,337,000; Part time

Job summary

City of Geelong is seeking a Leisure Services Officer – Customer Service / Reception to be the first point of contact for visitors. You will manage reception, process bookings and payments, promote centre programs, memberships and events, and maintain retail displays in line with bookings and centre policies.

You will operate cash and POS systems, provide excellent service over the phone and in person, and support safety and accessibility policies.

Qualifications

• Excellent customer service and communication skills.
• Organised and detail-oriented; able to handle inquiries efficiently.
• Experience in similar customer service roles required.

Responsibilities

• Conduct customised tours of the facility and identify customer needs.
• Promote and sell memberships, programs, and events.
• Manage reception, bookings, payments and retail displays.
• Ensure only confirmed bookings and paying customers use facilities.

Skills

Customer service

Communication

Cash handling

POS systems

Job description

City of Geelong is seeking a Leisure Services Officer – Customer Service / Reception to be the first point of contact for visitors. You will manage reception, process bookings and payments, promote centre programs, memberships and events, and maintain retail displays in line with bookings and centre policies.

You will operate cash and POS systems, provide excellent service over the phone and in person, and support safety and accessibility policies.