Member Experience & Membership Concierge

Belgravia Leisure; Gympie Regional; Vor Ort; AUD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Free facility access

Mentoring opportunities

Career growth opportunities

Zusammenfassung

Belgravia Leisure is seeking a friendly Customer Service Officer at Gympie Aquatic Recreation Centre. You will be the face of the centre, providing information, tours, and memberships while delivering excellent guest experiences to members and visitors.

Join a team that values mentoring, career growth, and inclusive recruitment. Weekend availability is preferred to support centre operations and member engagement.

Qualifikationen

• Strong communication skills and ability to engage with diverse people.
• Proven customer service experience and a friendly, helpful attitude.
• Ability to build rapport and maintain professional relationships.
• Experience handling payments and cash with accuracy.
• Capable of working in a team to meet targets and deliver great service.
• Weekend availability is preferred for this role.

Aufgaben

• Provide exceptional guest experience in person and over the phone.
• Offer accurate information and guide prospective members through memberships.
• Conduct tours of the centre to convert prospects to ongoing subscriptions.
• Process memberships and data entry in line with policies.
• Maintain current knowledge of centre services and activities.
• Apply cash handling principles and operate POS systems.
• Demonstrate Belgravia Leisure CLEAR Values in daily work.

Kenntnisse

Excellent communication

Customer service

Relationship building

Cash handling

Team collaboration

Tools

POS systems

Jobbeschreibung

Belgravia Leisure is seeking a friendly Customer Service Officer at Gympie Aquatic Recreation Centre. You will be the face of the centre, providing information, tours, and memberships while delivering excellent guest experiences to members and visitors.

Join a team that values mentoring, career growth, and inclusive recruitment. Weekend availability is preferred to support centre operations and member engagement.