Learning Operations Lead — LMS & Process Improvement

Suncorp; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

20 weeks parental leave

Study support

Referral bonus

Wellbeing coaching

Discounts & perks

Volunteer leave

Diversity & inclusion

Job summary

Suncorp is seeking a Learning Operations Consultant (Consultant Learning) to deploy and maintain learning courses, governance and continuous improvement within our LMS. You will advise learning teams, navigate system capabilities and resolve complex operational issues to deliver effective learning programs.

Based in Brisbane (preferred) with Sydney or Melbourne considered, you will own learning processes, manage records and support LMS enhancements while building strong stakeholder relationships

Qualifications

• Three or more years' experience in LMS administration, learning operations, learning design and deployment, or a related enterprise environment.
• Practical experience with an enterprise Learning Management System, with Oracle LMS experience highly regarded.
• Strong problem-solving skills and the ability to independently diagnose system behaviour, identify root causes and resolve complex or non-standard issues.
• Experience owning or improving operational processes, including documentation, controls, testing and continuous improvement.
• A Bachelor qualification in Business, Human Resources, Learning or a related discipline is highly desirable, with equivalent practical experience also considered.

Responsibilities

• Own and administer learning processes within the LMS, including deployments, allocations, enrolments, records, learning pathways and course offerings.
• Troubleshoot system and online learning course issues, assess impacts and recommend practical solutions.
• Maintain effective learning operations through accurate records, appropriate controls and clear, fit-for-purpose process documentation.
• Support LMS enhancements and system changes through impact analysis, subject matter expertise and user acceptance testing.
• Identify and deliver continuous improvement opportunities across processes, quality, automation and self-service.
• Provide high-quality service and support to learners across the organisation
• Engage strong consultation skills with our learning teams, workforce, technology, partner teams and vendors as our key stakeholders.

Skills

LMS administration

Learning operations

Learning design

Deployment

Stakeholder engagement

Education

Bachelor's degree in Business

Bachelor's degree in Human Resources

Bachelor's degree in Learning

Tools

Oracle LMS

Job description

Suncorp is seeking a Learning Operations Consultant (Consultant Learning) to deploy and maintain learning courses, governance and continuous improvement within our LMS. You will advise learning teams, navigate system capabilities and resolve complex operational issues to deliver effective learning programs.

Based in Brisbane (preferred) with Sydney or Melbourne considered, you will own learning processes, manage records and support LMS enhancements while building strong stakeholder relationships