Learning Management System Manager

Capability HR; North Sydney Council; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

Collaborative environment

Job summary

Capability HR is seeking an experienced Learning Management System (LMS) Manager to oversee a enterprise learning platform within the People & Culture function. You will ensure the LMS operates efficiently, supports compliance obligations and delivers a seamless user experience across a large, diverse workforce.

You will collaborate with Learning, Talent, Compliance and key business stakeholders to maintain learning operations while driving ongoing system optimisation and governance

Qualifications

• Experience administering an enterprise LMS.
• Strong understanding of learning administration, user management & compliance training.
• Experience building/interpreting learning and compliance reports.

Responsibilities

• Manage day-to-day administration of the organisation's enterprise LMS.
• Configure and maintain learning pathways, assignments, user groups, notifications and system permissions.
• Administer mandatory and compliance training programs with audit-ready reporting.
• Investigate and resolve system, access and data issues across integrated systems.
• Manage learner access, role-based permissions and data structures to maintain data integrity.
• Develop compliance, completion and management reports with meaningful insights.
• Provide first-line support for LMS users and coordinate escalations.
• Coordinate testing and rollout of new content, enhancements and config updates.
• Collaborate with stakeholders to improve learning processes, governance and platform performance.
• Maintain system documentation and administration guidelines.
• Support system enhancements, integrations and future technology initiatives.

Skills

LMS administration

Governance & compliance

Data integrity

Stakeholder management

Reporting & analytics

SCORM/xAPI familiarity

Troubleshooting

Tools

Learning Management System (LMS)

Job description

An established organisation operating in a highly regulated industry is seeking an experiencedLearning Management System (LMS) Managerto oversee the administration, governance and continuous improvement of its enterprise learning platform.This role sits within the People & Culture function and is responsible for ensuring the learning platform operates efficiently, supports compliance obligations and delivers an exceptional user experience across a large and diverse workforce. Working closely with Learning, Talent, Compliance and key business stakeholders, you'll play a critical role in maintaining learning operations while driving ongoing system optimisation.

Key Responsibilities

• Manage the day-to-day administration of the organisation's enterprise Learning Management System (LMS).
• Configure and maintain learning pathways, assignments, user groups, notifications and system permissions.
• Administer mandatory and compliance training programs, ensuring accurate completion tracking and audit-ready reporting.
• Investigate and resolve system, access and data issues by identifying root causes across integrated business systems.
• Manage learner access, role-based permissions and organisational data structures to maintain data integrity.
• Develop and produce compliance, completion and management reports, ensuring reporting accuracy and meaningful business insights.
• Provide first-line support for LMS users, resolving technical issues and coordinating escalations where required.
• Coordinate the testing and controlled rollout of new learning content, system enhancements and configuration updates.
• Collaborate with internal stakeholders to improve learning processes, governance and platform performance.
• Maintain system documentation, operating procedures and administration guidelines.
• Support ongoing system enhancements, integrations and future technology initiatives.

About You

To be successful in this role, you'll bring:

• Demonstrated experience administering an enterprise Learning Management System.
• Strong understanding of learning administration, user management and compliance training.
• Experience managing learning assignments, user permissions and organisational hierarchies within an LMS.
• Excellent analytical and troubleshooting skills, with the ability to identify and resolve system and data issues.
• Experience building and interpreting learning and compliance reports.
• Understanding of learning content standards such as SCORM or xAPI.
• Strong stakeholder management and communication skills.
• High attention to detail with a focus on data accuracy and governance.

Highly Regarded

• Experience working in a regulated industry such as financial services, insurance or healthcare.
• Exposure to HRIS or enterprise system implementations, integrations or migrations.
• Experience supporting both internal employees and external users or partner networks.
• Knowledge of digital learning content development and continuous improvement initiatives.

What's on Offer

• Join a collaborative People & Culture team supporting a large, enterprise workforce.
• Play a key role in learning technology, compliance and employee capability.
• Opportunity to influence system improvements and future learning initiatives.
• Flexible working arrangements and a supportive, inclusive culture.
• Career development within a well-established organisation.