Learning Operations Lead — LMS & Process Innovation

Suncorp Group; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

20 weeks paid parental leave

Paid study support

Shine platform perks

Employee wellbeing

Job summary

Suncorp Group is seeking a Learning Operations Consultant to own the deployment and maintenance of learning courses within the LMS, driving governance and continuous improvement. The role also provides expert advice to learning teams, helping navigate system capabilities and deploy learning effectively.

Based in Brisbane preferentially, with Sydney or Melbourne considered. You’ll strengthen operational controls and build stakeholder relationships within a collaborative team, delivering solutions

Qualifications

• Three or more years’ experience in LMS administration, learning operations, learning design and deployment, or a related enterprise environment.
• Practical experience with an enterprise Learning Management System, with Oracle LMS experience highly regarded.
• Strong problem-solving skills and the ability to independently diagnose system behaviour, identify root causes and resolve complex or non-standard issues.
• Experience owning or improving operational processes, including documentation, controls, testing and continuous improvement.
• A Bachelor qualification in Business, Human Resources, Learning or a related discipline is highly desirable, with equivalent practical experience also considered.

Responsibilities

• Own and administer learning processes within the LMS, including deployments, allocations, enrolments, records, learning pathways and course offerings.
• Troubleshoot system and online learning course issues, assess impacts and recommend practical solutions.
• Maintain effective learning operations through accurate records, appropriate controls and clear, fit-for-purpose process documentation.
• Support LMS enhancements and system changes through impact analysis, subject matter expertise and user acceptance testing.
• Identify and deliver continuous improvement opportunities across processes, quality, automation and self-service.
• Provide high-quality service and support to learners across the organisation
• Engage strong consultation skills with our learning teams, workforce, technology, partner teams and vendors as our key stakeholders.

Skills

LMS administration

Learning operations

Learning design

Deployment

Problem-solving

Documentation

Process improvement

Education

Bachelor’s degree in Business/HR/Learning

Tools

Oracle LMS

Job description

Suncorp Group is seeking a Learning Operations Consultant to own the deployment and maintenance of learning courses within the LMS, driving governance and continuous improvement. The role also provides expert advice to learning teams, helping navigate system capabilities and deploy learning effectively.

Based in Brisbane preferentially, with Sydney or Melbourne considered. You’ll strengthen operational controls and build stakeholder relationships within a collaborative team, delivering solutions