Learning Operations Consultant

Suncorp; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

20 weeks parental leave

Study support

Referral bonus

Wellbeing coaching

Discounts & perks

Volunteer leave

Diversity & inclusion

Job summary

Suncorp is seeking a Learning Operations Consultant (Consultant Learning) to deploy and maintain learning courses, governance and continuous improvement within our LMS. You will advise learning teams, navigate system capabilities and resolve complex operational issues to deliver effective learning programs.

Based in Brisbane (preferred) with Sydney or Melbourne considered, you will own learning processes, manage records and support LMS enhancements while building strong stakeholder relationships

Qualifications

• Three or more years' experience in LMS administration, learning operations, learning design and deployment, or a related enterprise environment.
• Practical experience with an enterprise Learning Management System, with Oracle LMS experience highly regarded.
• Strong problem-solving skills and the ability to independently diagnose system behaviour, identify root causes and resolve complex or non-standard issues.
• Experience owning or improving operational processes, including documentation, controls, testing and continuous improvement.
• A Bachelor qualification in Business, Human Resources, Learning or a related discipline is highly desirable, with equivalent practical experience also considered.

Responsibilities

• Own and administer learning processes within the LMS, including deployments, allocations, enrolments, records, learning pathways and course offerings.
• Troubleshoot system and online learning course issues, assess impacts and recommend practical solutions.
• Maintain effective learning operations through accurate records, appropriate controls and clear, fit-for-purpose process documentation.
• Support LMS enhancements and system changes through impact analysis, subject matter expertise and user acceptance testing.
• Identify and deliver continuous improvement opportunities across processes, quality, automation and self-service.
• Provide high-quality service and support to learners across the organisation
• Engage strong consultation skills with our learning teams, workforce, technology, partner teams and vendors as our key stakeholders.

Skills

LMS administration

Learning operations

Learning design

Deployment

Stakeholder engagement

Education

Bachelor's degree in Business

Bachelor's degree in Human Resources

Bachelor's degree in Learning

Tools

Oracle LMS

Job description

Brisbane (preferred) or Sydney or Melbourne

• Join a collaborative team and help shape how we deliver learning.
  
• Own learning processes, solve complex problems and improve learner experiences.
  
• Use your LMS and learning operations skills to create seamless learner experiences

Build your learning operations expertise in a team that values collaboration and continual improvement. You'll apply your customer focus, consulting skills and technical expertise to enhance our LMS, streamline processes and shape how learning reaches people across the business.

About the Role

As a Learning Operations Consultant (known internally as Consultant Learning), you'll take ownership of the deployment and maintenance of learning courses, governance and continuous improvement within our LMS. You'll also provide expert advice to learning teams, helping them navigate system capabilities, solve complex operational issues and deploy learning effectively.

This varied role offers the opportunity to improve processes, support enterprise learning initiatives, strengthen operational controls and build stakeholder relationships within a collaborative and supportive team. The role is based in Brisbane preferably, while Sydney or Melbourne can also be considered.

What You'll Do

• Own and administer learning processes within the LMS, including deployments, allocations, enrolments, records, learning pathways and course offerings.
  
• Troubleshoot system and online learning course issues, assess impacts and recommend practical solutions.
  
• Maintain effective learning operations through accurate records, appropriate controls and clear, fit-for-purpose process documentation.
  
• Support LMS enhancements and system changes through impact analysis, subject matter expertise and user acceptance testing.
  
• Identify and deliver continuous improvement opportunities across processes, quality, automation and self-service.
  
• Provide high-quality service and support to learners across the organisation
  
• Engage strong consultation skills with our learning teams, workforce, technology, partner teams and vendors as our key stakeholders.

What You'll Bring

• Three or more years' experience in LMS administration, learning operations, learning design and deployment, or a related enterprise environment.
  
• Practical experience with an enterprise Learning Management System, with Oracle LMS experience highly regarded.
  
• Strong problem-solving skills and the ability to independently diagnose system behaviour, identify root causes and resolve complex or non-standard issues.
  
• Experience owning or improving operational processes, including documentation, controls, testing and continuous improvement.
  
• A Bachelor qualification in Business, Human Resources, Learning or a related discipline is highly desirable, with equivalent practical experience also considered.

What You'll Enjoy

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
  
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  
• Paid study support, career breaks, on‑job learning, and a $1,000 referral bonus for eligible employees
  
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
  
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***************@suncorp.com.au for a confidential conversation.