Lead Workshop Controller - Automotive Service Excellence

Q Automotive Group; Townsville City; On-site; AUD 70,000 - 95,000; Full time

Job summary

Carmichael Ford Townsville is seeking a skilled Workshop Controller to lead the service department and keep the busy workshop running smoothly, efficiently and to a high standard. You will coordinate day-to-day workflow, support technicians and help ensure customers receive the quality service they expect from Carmichael Ford.

You’ll be supported by the Workshop Foreman and management team, creating an excellent opportunity to take ownership of workshop performance while developing your

Qualifications

• Experience in an automotive dealership or workshop environment.
• Understanding of dealership and service department operations.
• Strong leadership and ability to drive team performance under pressure.
• Commitment to safety, quality and customer satisfaction.

Responsibilities

• Manage and control daily workshop workflow.
• Allocate jobs across technician team.
• Monitor technician performance and efficiency.
• Drive performance and help meet workshop targets.
• Maintain safety and quality standards.
• Ensure work is completed efficiently to a high standard.
• Help ensure customer satisfaction expectations are met.
• Collaborate with Workshop Foreman and management team.

Skills

Leadership

Organization

Time management

Communication

Problem solving

Job description

Carmichael Ford Townsville is seeking a skilled Workshop Controller to lead the service department and keep the busy workshop running smoothly, efficiently and to a high standard. You will coordinate day-to-day workflow, support technicians and help ensure customers receive the quality service they expect from Carmichael Ford.

You’ll be supported by the Workshop Foreman and management team, creating an excellent opportunity to take ownership of workshop performance while developing your