Lead Investigations Officer — Complex Guardianship

Queensland Government; Brisbane; Remote; AUD 28,000 - 41,000; Part time

Job summary

Queensland Government is seeking a highly organized Virtual Assistant-Operations to work remotely with the CEO and coordinate the operational engine of an accounting practice. The role requires understanding Australian bookkeeping fundamentals and the ability to manage workflows in ClickUp and Google Workspace.

You will support operational planning, capacity oversight, and ensure timely delivery of client work, while maintaining structured documentation and onboarding processes.

Qualifications

• Background in operations, practice management, admin VA or executive support within an accounting firm.
• Strong understanding of Australian bookkeeping fundamentals (GST, BAS, payroll, super, month-end).
• Hands-on experience with ClickUp (dashboards, workflows, templates).
• Experience with Xero, QuickBooks Online and/or MYOB.
• Systems-oriented mindset with respect for existing frameworks.
• Ability to operate independently without close supervision.

Responsibilities

• Organise, assign, track, and monitor tasks through ClickUp.
• Monitor team capacity and ensure work is delivered according to client agreements and deadlines.
• Maintain organized documentation and filings within Google Workspace.
• Assist the CEO with operational planning, prioritisation, summaries, and internal initiatives.
• Track action items and ensure tasks are followed through and completed.
• Conduct preliminary quality checks on reconciliations, coding, and workpapers.
• Monitor scope adherence and flag out-of-scope work.
• Assist with tracking aged receivables and other internal matters.
• Step in and support hands-on when needed to hit deadlines.
• Support onboarding of new teammates into company tools and workflows.

Skills

Operations background

Admin VA support

Independent worker

Tools

ClickUp

Google Workspace

Xero

QuickBooks Online

MYOB

Job description

Virtual Assistant-Operations

Location: Remote

EmploymentType: Part-time(approx.20hours/week),withpotentialtoscale

AbouttheRole

WearecurrentlyhiringforoneourclientbasedinAustralia,we’relookingforahighlyorganised,systems-drivenOperations VAtoworkdirectlywiththeCEOofthecompanyandcoordinatetheoperationalengineoftheiraccountingpractice.

Thisrolesitsfirmlywithintheaccountingdomain.YoumustunderstandAustralianbookkeepingandmanagementaccountingfundamentals.However,thisisnotastandaloneclientaccountantrole.

Yourfocuswillbe:

• Operationalexecution
• Workflowcoordination
• Systemmanagement
• Capacityoversight

Thisisanindependentcontributorroleforsomeonewhothrivesinstructuredenvironments,respectssystems,andknowshowtoimproveefficiencywithoutdisruptingoperationalstability.

KeyResponsibilities

• Organise,assign,track,andmonitortasksthroughClickUp.
• Monitorteamcapacityandensureworkisdeliveredaccordingtoclientagreementsanddeadlines.
• MaintainorganiseddocumentationandfilingsystemswithinGoogleWorkspace.
• AssisttheCEOwithoperationalplanning,prioritisation,summaries,andinternalinitiatives.
• Trackactionitemsandensuretasksarefollowedthroughandcompleted.
• Conductpreliminaryqualitychecksonreconciliations,coding,andworkpapers.
• Monitorscopeadherenceandflaganyout-of-scopework.
• Assistwithtrackingagedreceivablesandotherinternaloperationalmatters.
• Stepinandsupporthands-onwhenneededtokeepimportantdeadlinesontrack.
• Supporttheonboardingofnewteammembersintocompanytoolsandworkflows.

Must-HaveQualifications

• Backgroundinoperations,practicemanagement,adminVAorexecutivesupportwithinanaccountingfirm
• StrongunderstandingofAustralianbookkeepingfundamentals(GST,BAS,payroll,super,month-end)
• Hands-onexperiencewithClickUp(dashboards,workflows,templates)
• ExperiencewithXero,QuickBooksOnlineand/orMYOB
• Systems-orientedmindsetwithrespectforexistingframeworks
• Abilitytooperateindependentlywithoutclosesupervision

WhoThisRoleSuits

Thisroleisidealforsomeonewithintheaccountingindustrywhoenjoysoperations,structureandexecutionmorethanpurelytechnicalaccountingwork,andwantstoworkcloselywithaCEOinagrowingaccountingpractice.