Key Account Manager

Vivid Property Services Pty; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Vivid Property Services is a trusted national leader in the cleaning sector, providing reliable services to Australian facility and procurement managers. We are seeking an experienced Account Manager to join our dynamic team in NSW.

You will oversee the full contract lifecycle, manage client relationships across nationwide accounts, coordinate audits and reporting, and work with the National Key Account Manager to drive service excellence and growth.

Qualifications

• Experience in account management or contract management within service delivery.
• Strong client relationship and service-excellence focus.
• Proven ability to analyze data, prepare reports and meet deadlines.
• Proficient with Microsoft Office and ERP/CRM tools is a plus.

Responsibilities

• Account management: build and maintain strong client relationships and meet client needs.
• Client relationship & service delivery: ensure exceptional service and timely issue resolution.
• Data analysis & reporting: compile weekly/monthly KPI reports; identify trends and improvements.
• Audit & compliance: oversee audit scheduling; keep templates and reports up to date.
• Collaboration & teamwork: work with operations and compliance teams to ensure smooth delivery.

Skills

Account management

Client relationships

Data analysis

Reporting

Communication

Time management

Microsoft Office

Contract management

Audits

Travel

Job description

Vivid Property Services is a trusted national leader in the cleaning sector, providing reliable and consistent service to Australian facility and procurement managers. As a rapidly growing and innovative company, we offer exciting opportunities for dedicated professionals to expand their careers.

We are currently looking for an experienced Account Manager to join our dynamic team. This is an ideal opportunity for someone with a strong background in account or contract management, who is passionate about fostering client relationships and driving service excellence. If you are looking for a role that offers career progression and the chance to further develop your skills, this position is for you.

Role Overview

As an Account Manager, you will play a key role in supporting and engaging with stakeholders across a portfolio of nationwide accounts. You will oversee the entire contract lifecycle, ensuring key objectives are met and service delivery aligns with client expectations. This includes managing compliance, audits, and reporting, while working closely with the National Key Account Manager to provide valuable support and participate in client meetings.

You will be responsible for maintaining operational plans, managing client feedback, and ensuring that internal processes are executed efficiently, all while contributing to the growth and success of the business.

Key Responsibilities

• Account Management: Developing and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Client Relationship & Service Delivery: Focusing on exceptional service delivery, actively managing feedback, and resolving issues in a timely manner.
• Data Analysis & Reporting: Compiling and analysing weekly and monthly operational KPI reports, identifying trends and recommending solutions to improve service outcomes.li>
• Audit & Compliance: Overseeing audit scheduling ensuring all templates and reports are up to date and compliant.
• Collaboration & Teamwork: Fostering strong internal relationships with operations and compliance teams to ensure smooth service delivery and support to clients.

Strong account management ability, with experience managing client portfolios and ensuring the successful delivery of services

Willingness to travel regularly within NSW and occasionally interstate

Strong communication, presentation, and reporting skills

High level relationship management skills, both internal and external

Ability to work effectively under pressure and to deadlines

Exceptional organisational and time management skills

Proficiency with Microsoft Office (Intermediate to Advanced)

Ability to quickly learn and adapt to new technologies and systems

Skilled in analysing data and developing business solutions

Experience in an account management, contract management or facilities management role is highly desirable.

Vivid Property Services is an equal opportunities employer and values contributions from individuals of all backgrounds, including those with disabilities, Aboriginal Australians, and people from diverse cultures and ages.