Key Account Manager

Pace Appointments; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Pace Appointments is partnering with a global logistics client to recruit an experienced Key Account Manager in Melbourne. This role focuses on managing and growing a portfolio of strategic accounts, maintaining strong customer relationships, and driving profitable, service‑oriented outcomes.

You will act as the main point of contact for key customers, conduct periodic reviews, and collaborate with sales, operations, and other stakeholders to deliver tailored supply chain solutions.

Qualifications

• Minimum 3 years' experience in key account management, commercial management, or a similar client-facing role.
• Experience within Freight Forwarding, Contract Logistics, or the broader supply chain industry.
• Strong commercial acumen with experience managing revenue, margins, and customer contracts.
• Proven ability to manage large customer accounts and build long-term partnerships.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and reporting capabilities.
• Proficiency with CRM systems and Microsoft Office applications.
• Current Australian driver’s license and willingness to travel as required.

Responsibilities

• Manage and grow a portfolio of strategic customer accounts.
• Develop strong relationships with key stakeholders and decision-makers.
• Conduct regular customer reviews and performance meetings.
• Identify opportunities for account growth and cross-selling of services.
• Monitor commercial performance, profitability, and contractual commitments.
• Coordinate customer reporting, KPI reviews, and service performance discussions.
• Support contract renewals, pricing reviews, and tender opportunities.
• Work closely with sales, operations, and internal stakeholders to deliver customer solutions.
• Maintain accurate account plans, forecasts, and pipeline reporting.

Skills

Key account management

Negotiation

Stakeholder management

Communication

Analytical skills

Reporting

Tools

CRM systems

Microsoft Office

Job description

Company Overview:

Our client is a well-established global logistics provider offering a broad range of Freight Forwarding and Contract Logistics solutions. They partner with customers across multiple industries, delivering tailored supply chain services and building long-term strategic relationships.

Position Overview:

An exciting opportunity exists for an experienced Key Account Manager to join a growing logistics business. Reporting to senior leadership, you will be responsible for managing and developing a portfolio of key accounts, ensuring customer retention, service excellence, and profitable growth.

Acting as the primary point of contact for strategic customers, you will build strong relationships, identify new business opportunities, oversee commercial performance, and work closely with operational teams to deliver outstanding customer outcomes.

Key Responsibilities:

• Manage and grow a portfolio of strategic customer accounts.
• Develop strong relationships with key stakeholders and decision-makers.
• Conduct regular customer reviews and performance meetings.
• Identify opportunities for account growth and cross-selling of services.
• Monitor commercial performance, profitability, and contractual commitments.
• Coordinate customer reporting, KPI reviews, and service performance discussions.
• Support contract renewals, pricing reviews, and tender opportunities.
• Work closely with sales, operations, and internal stakeholders to deliver customer solutions.
• Maintain accurate account plans, forecasts, and pipeline reporting.

Qualifications and Experience:

• Minimum 3 years' experience in Key Account Management, Commercial Management, or a similar customer-facing role.
• Experience within Freight Forwarding, Contract Logistics, or the broader supply chain industry.
• Strong commercial acumen with experience managing revenue, margins, and customer contracts.
• Proven ability to manage large customer accounts and build long-term partnerships.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and reporting capabilities.
• Proficiency with CRM systems and Microsoft Office applications.
• Current Australian driver's licence and willingness to travel when required.

Please Note:

This position is only open to Australian residents.

Pace Appointments is not authorised to issue work permits/visas to non residents