Account Manager

Private Advertiser; City of Melbourne; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Car allowance

Comms

Job summary

Private Advertiser in Australia is seeking an experienced Account Manager to lead day-to-day operations across a portfolio of major cleaning and facilities accounts, ensuring high standards of service, compliance, and client satisfaction.

You will manage site teams, conduct inspections, build strong client relationships, and coordinate rostering and reporting, with travel between sites and a valid Australian driver's license.

Qualifications

• Experience in cleaning, facilities services, or service-delivery environments.
• Minimum 3-5 years of relevant experience.
• Confident in managing staff and contractors.
• Strong organisational skills and attention to detail.
• Independent worker with strong decision-making and communication.

Responsibilities

• Oversee delivery of cleaning services across major accounts.
• Conduct site inspections and quality assurance checks.
• Manage and support cleaning teams.
• Maintain relationships with client stakeholders and act as primary contact.
• Respond to issues, complaints, and service requests.
• Manage rostering, timesheets, and resource allocation.
• Ensure safety, quality, and company standards compliance.
• Identify opportunities for service improvement and contract growth.
• Prepare reports for management and clients.

Skills

Staff management

Client relationship management

Quality assurance

Site inspections

Operations management

Communication

Organisational skills

Decision-making

Tech-savvy

Travel-ready / Driving

Tools

MS Office

Job description

$100,000 per year + Car Allowance + Comms

Join a fast-growing cleaning and facilities services business and take the lead in delivering exceptional service to major national clients.

Our Facilities services business is seeking an experienced and proactive Account Manager to oversee the performance, quality, and client relationships for multiple key accounts. This role is critical in ensuring our service delivery remains best-in-class across multiple sites.

About the Role

As an Account Manager, you will be responsible for managing day-to-day operations across your designated client portfolio, ensuring high standards of cleaning, compliance, and customer satisfaction. You will work closely with site other managers, supervisors, cleaners, contractors, and senior management to deliver seamless service.

This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys building strong relationships with clients and frontline staff.

Key Responsibilities

Oversee the delivery of cleaning services across major accounts

Conduct regular site inspections and quality assurance checks

Manage and support cleaning teams

Maintain strong relationships with client stakeholders, acting as the primary point of contact

Respond promptly to issues, complaints, and service requests

Manage rostering, timesheets, and resource allocation

Ensure compliance with safety, quality, and company standards

Identify opportunities for service improvement and contract growth

Prepare reports for management and clients as required

About You

We're looking for someone who is:

Experienced in cleaning, facilities services, or a service-delivery environment

Minimum 3-5 years of experience in cleaning, facilities services, or a service-delivery environment is required

Confident managing staff and contractors

Highly organised with strong attention to detail

Comfortable working independently and making decisions

A strong communicator who builds trust with clients

Tech-savvy and a fast learner

Holding a valid driver license and able to travel between sites

Australian work rights are required for this position

Why Join us?

Growing business with strong values and a supportive leadership team

Opportunity to take ownership of a major national account

Great team culture with ongoing professional development

Competitive salary + car allowance + comms

Stability and long-term career opportunities across our expanding operations

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an account manager?
• Do you have a current Australian driver's licence?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?
• Do you own or have regular access to a car?

Contract Manager – Cleaning & Facility Services