Account Manager - IT Managed Service Provicer

Interpro; Sydney; On-site; AUD 72,000 - 88,000; Full time

Job summary

Interpro, a trusted IT managed service provider based in Sydney, is seeking an experienced Account Manager to manage client relationships and support business growth.

You will be the main contact for a portfolio of clients, lead regular meetings, provide service updates, and ensure client needs are understood and addressed. You will also help grow existing accounts and develop new business through referrals, networking, and direct contact with potential clients.

Qualifications

• Experience in account management, sales, or similar client-facing role.
• Experience in IT services, technology, or managed services is preferred.
• Strong communication and relationship-building skills.
• Confident in leading meetings and presenting information to clients.
• Able to explain technical information clearly and simply.
• Experience in preparing proposals and discussing services with clients.
• Confidence in developing new business and closing sales.
• Strong organisation, time management, and attention to detail.
• Positive, proactive, client-focused approach.
• Current driver's licence and ability to attend client meetings as required.

Responsibilities

• Build and maintain strong relationships with clients.
• Act as the main contact for client questions, requests, and concerns.
• Arrange and lead regular client meetings and account reviews.
• Provide clear updates on service performance, support requests, and projects.
• Check client satisfaction and address issues before they become larger problems.
• Work with technical and support teams to ensure client needs are met.
• Learn about each client's business and recommend suitable services.
• Identify opportunities to grow existing client accounts.
• Prepare and present quotes, proposals, and service agreements.
• Support contract renewals and maintain long-term client relationships.
• Find new business opportunities through referrals, networking, and prospecting.
• Keep client records, meeting notes, and sales activity updated in the CRM.
• Manage the sales pipeline and work towards agreed targets.

Skills

Relationship-building

Meeting leadership

Sales experience

IT services knowledge

Job description

Overview

A trusted and growing IT managed service provider based in Sydney's west is seeking an experienced Account Manager to manage client relationships and support business growth.

You will be the main contact for a portfolio of clients. Your role will include holding regular meetings, providing service updates, and making sure client needs are understood and addressed. You will work closely with internal teams to deliver a high level of service and resolve any concerns.

You will also help grow existing accounts by recommending suitable services. In addition, you will develop new business through referrals, networking, and direct contact with potential clients.

Key Responsibilities

• Build and maintain strong relationships with clients.
• Act as the main contact for client questions, requests, and concerns.
• Arrange and lead regular client meetings and account reviews.
• Provide clear updates on service performance, support requests, and projects.
• Check client satisfaction and address issues before they become larger problems.
• Work with technical and support teams to make sure client needs are met.
• Learn about each client's business and recommend suitable services.
• Identify opportunities to grow existing client accounts.
• Prepare and present quotes, proposals, and service agreements.
• Support contract renewals and maintain long-term client relationships.
• Find new business opportunities through referrals, networking, and prospecting.
• Keep client records, meeting notes, and sales activity updated in the CRM.
• Manage the sales pipeline and work towards agreed targets.

Key Requirements

• Previous experience in account management, sales, or a similar client-facing role.
• Experience in IT services, technology, or managed services is preferred.
• Strong communication and relationship-building skills.
• Confidence in leading meetings and presenting information to clients.
• Ability to explain technical information clearly and simply.
• Experience in preparing proposals and discussing services with clients.
• Confidence in developing new business and closing sales.
• Strong organisation, time management, and attention to detail.
• A positive, proactive, and client-focused approach.
• A current driver's licence and the ability to attend client meetings when required.

Salary Package

$80K Base + Super + Comms.

Job Ref

1250882