Key Account Manager

Symmetry Human Resources Group; Sydney; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Base salary

OTE bonus potential

Global brand exposure

International collaboration

Job summary

Symmetry Human Resources Group is recruiting for a role in Lidcombe, Australia, focused on managing established customer accounts and driving proactive sales growth. You will engage customers regularly, build structured account plans and encourage consistent ordering, while collaborating with UK head office and international stakeholders to expand APAC markets.

This commercially minded relationship-builder role offers exposure to international markets, the opportunity to shape account management

Qualifications

• Experience in key account management, sales or customer relationship management.
• Proactive, organised and commercially focused approach.
• Confidence managing customer contact schedules, sales cycles and account development.
• Experience with HubSpot or a similar CRM system.
• Strong communication, relationship-building and negotiation skills.
• Business development experience, ideally involving international markets.
• Additional language skills, particularly Asian or other international languages, will be advantageous.

Responsibilities

• Manage and strengthen existing customer relationships to drive retention and revenue growth.
• Proactively contact customers to encourage regular ordering and identify additional sales opportunities.
• Develop structured account management plans, including call cycles, customer visits and follow-ups.
• Monitor sales activity, customer engagement and ordering patterns against agreed KPIs.
• Identify business development opportunities and collaborate with international stakeholders to support APAC growth.
• Maintain accurate customer records, sales activity and pipeline information through HubSpot or a comparable CRM.

Skills

Key account management

Sales

CRM (HubSpot)

Communication

Negotiation

Business development

Tools

HubSpot

Job description

Join a global leader in food safety and contamination prevention products

Manage established customer accounts and drive proactive sales growth

Develop business opportunities across APAC with international exposure

About the Company

Our client is a global leader in specialist consumable products that help protect food safety worldwide.

With an established international operation and a growing presence across APAC, they offer the opportunity to join a business where customer relationships, product quality and long-term partnerships are at the heart of what they do.

About the Role

Based in Lidcombe, you will take ownership of existing customer relationships while developing a more proactive approach to account management and sales growth.

Rather than simply responding to incoming enquiries, you will engage customers regularly, build structured account plans and encourage consistent ordering.

Working closely with UK head office and international stakeholders, you will also identify opportunities to expand the business across APAC and other overseas markets.

This role suits a commercially minded relationship builder who enjoys taking initiative, developing accounts and turning customer relationships into long-term business opportunities.

Key Responsibilities

• Manage and strengthen existing customer relationships to drive retention and revenue growth.
• Proactively contact customers to encourage regular ordering and identify additional sales opportunities.
• Develop structured account management plans, including call cycles, customer visits and follow-ups.
• Monitor sales activity, customer engagement and ordering patterns against agreed KPIs.
• Identify business development opportunities and collaborate with international stakeholders to support APAC growth.
• Maintain accurate customer records, sales activity and pipeline information through HubSpot or a comparable CRM.

26th October, 2026

About You

• Experience in key account management, sales or customer relationship management.
• A proactive, organised and commercially focused approach.
• Confidence managing customer contact schedules, sales cycles and account development.
• Experience with HubSpot or a similar CRM system.
• Strong communication, relationship-building and negotiation skills.
• Business development experience, ideally involving international markets.
• Additional language skills, particularly Asian or other international languages, will be advantageous.
• Ability to work autonomously within a small Australian team while collaborating with an international operation.

What's on Offer?

• $85,000 base salary + superannuation.
• On-target earnings of approximately $95,000, including performance-based bonus potential.
• Opportunity to represent a respected global brand in food safety.
• Exposure to international markets and collaboration with overseas teams.
• The opportunity to shape account management processes and contribute directly to business growth.

Ready for Your Next Move?

If you enjoy building strong customer partnerships, growing existing accounts and identifying new commercial opportunities, we'd like to hear from you.