Senior Account Manager

Allura Partners; Gosford; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Development opportunities

Impactful role

Cross-functional teams

Domestic travel

Job summary

Allura Partners on NSW Central Coast is seeking an experienced Senior Account Manager to own and grow a portfolio of key customer accounts, delivering revenue and margin targets. You will partner with R&D, Quality, Regulatory, Supply Chain and Finance to take new products from brief to launch.

With 5+ years in commercial B2B roles, you will shape pricing strategies, forecast pipelines and lead business reviews, while collaborating across technical and operational teams and mentoring others.

Qualifications

• 5+ years in Senior Account Management or similar commercial B2B role
• Track record of owning revenue targets and growing strategic accounts
• Experience taking products from brief through development, costing, launch
• Strong commercial and financial acumen with pricing, margins and MOQs

Responsibilities

• Own and grow a portfolio of key customers, building multi-level relationships and plans to deliver revenue and margin targets
• Lead new product opportunities from customer brief through development and launch
• Develop pricing strategies and negotiate terms balancing competitiveness with margin
• Own account forecasting and pipeline analysis, turning insights into action
• Lead customer business reviews, negotiations and escalations across teams

Skills

Strategic account management

Revenue growth

Pricing strategy

Forecasting & analytics

Stakeholder management

Negotiation

CRM systems

Cross-functional collaboration

Mentoring

Product development understanding

Tools

CRM tools

Sales analytics tools

Job description

About the Company

Our client is a well-established Australian manufacturer based on the NSW Central Coast. Partnering with leading consumer brands, the business supports customers from product development through to manufacturing, with a strong culture of collaboration, innovation and sustainability, and a clear next stage of growth ahead.

About the Role

Reporting into senior leadership, you'll own and grow a portfolio of key customer accounts, delivering against revenue and margin targets. As the internal commercial lead for your customers, you'll work closely with R&D, Quality, Regulatory, Supply Chain, Manufacturing and Finance to take new products from brief to launch.

Benefits

• Development: ongoing upskilling, internal opportunities and professional development
• Impact: a hands-on role shaping customer strategy, product development and business growth
• Continuous improvement: bring ideas to the table and join cross-functional project teams
• Travel: domestic travel to meet customers and support key opportunities

Duties / Key Responsibilities

• Own and grow a portfolio of key customers, building trusted multi-level relationships and strategic account plans to deliver revenue, margin and growth targets
• Lead new product opportunities from customer brief through development, costing, commercialisation and launch, keeping timelines on track and resolving roadblocks
• Develop pricing strategies and negotiate pricing, volumes, MOQs and commercial terms that balance competitiveness with margin and long-term account potential
• Own account forecasting and pipeline, analysing revenue, margin and performance data and turning insights into action
• Lead customer business reviews, negotiations and escalations, balancing customer expectations with commercial and operational capability

Skills and Experience

• 5+ years in Senior Account Management, Key Account Management or a similar commercial B2B role
• A track record of personally owning revenue targets and growing strategic customer accounts
• Hands-on experience taking physical products from customer brief through development, costing, commercialisation and launch (not just selling an existing range from a price list)
• Strong commercial and financial acumen, including building pricing strategies based on cost, margin, volume, MOQs and account potential
• The ability to interpret sales, forecast and pipeline data, spot performance gaps and put action plans in place
• Experience influencing and driving outcomes across technical and operational teams in a complex environment
• Genuine experience coaching, mentoring or developing others
• Strong negotiation, communication and stakeholder management skills
• Confident using CRM, forecasting and sales reporting tools
• Background in contract manufacturing, cosmetics, personal care, pharmaceuticals, FMCG, food or packaging highly regarded
• Able to work onsite on the Central Coast and travel domestically as needed