Key Account Manager

AMC Commercial Cleaning Pty Ltd; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Professional development

Team events

Job summary

AMC Commercial Cleaning Pty Ltd is seeking an experienced Key Account Manager to join our Melbourne team on a permanent full-time basis. You will manage and grow our portfolio of key commercial accounts across the Melbourne metropolitan area, delivering exceptional service and strategic value.

You’ll build strong relationships with senior stakeholders, develop targeted account plans, and collaborate with cross-functional teams to drive revenue, profitability, and client satisfaction.

Qualifications

• Proven track record in an account management or key client relationship role.
• Excellent interpersonal and communication skills with senior-level stakeholders.
• Strong commercial acumen and ability to capitalise on growth opportunities.
• Highly organised, self-motivated and able to multitask effectively.

Responsibilities

• Develop and maintain strong, long-lasting relationships with our strategic commercial clients.
• Understand and anticipate customer needs, proposing solutions to drive growth and client satisfaction.
• Manage the full account management cycle.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Develop and implement targeted account plans to achieve revenue and profitability goals.
• Provide regular reporting on key account performance metrics and strategies.
• Represent the company at industry events and network to identify new business opportunities.

Skills

Relationship building

Negotiation

Strategic thinking

Communication

Multitasking

Analytical skills

Client focus

Education

Bachelor's degree in Business/Marketing/Sales

Tools

Salesforce

In-house CRM

Job description

About the role

We are seeking an experienced Key Account Manager to join the dynamic team at AMC Commercial Cleaning Pty Ltd on a permanent basis. In this full‑time role, you will be responsible for managing and growing our portfolio of key commercial accounts across the Melbourne metropolitan area. This position offers an exciting opportunity to make a significant impact on the overall success of our business.

What you’ll be doing

• Develop and maintain strong, long‑lasting relationships with our most strategic commercial clients
• Understand and anticipate customer needs, proactively proposing solutions to drive growth and client satisfaction
• Manage the full account management cycle
• Collaborate with cross‑functional teams to ensure seamless service delivery and exceptional customer experience
• Develop and implement targeted account plans to achieve and exceed revenue and profitability goals
• Provide regular reporting on key account performance metrics and recommended strategies
• Represent the company at industry events and network to identify new business opportunities

What we’re looking for

• Proven track record of success in an account management or key client relationship role
• Excellent interpersonal and communication skills, with the ability to build trusted partnerships with senior‑level decision‑makers
• Strong commercial acumen and negotiation skills, with the ability to identify and capitalise on growth opportunities
• Highly organised and self‑motivated, with a keen attention to detail and the ability to multitask effectively
• Proficient in using CRM systems and data analysis tools to drive strategic decision‑making (Salesforce and in‑house CRM systems)
• Tertiary qualification in a relevant field (e.g. Business, Marketing, Sales) is preferred
• Personable and well‑presented

What we offer

At AMC Commercial Cleaning, we pride ourselves on our collaborative and supportive work environment. We offer a competitive salary, ongoing professional development opportunities, and a range of employee career growth paths and team social events. Join our growing team and help us continue to deliver exceptional cleaning services to our valued clients.

About us

AMC Commercial Cleaning Pty Ltd is a leading provider of high‑quality commercial cleaning services in the Melbourne metropolitan area. With over 20 years of industry experience, we have built a reputation for delivering reliable, efficient, and environmentally‑friendly cleaning solutions to our diverse client base. Our talented team of cleaning professionals is committed to exceeding our clients’ expectations and contributing to the overall success of their businesses.