Key Account Manager

Rentokil Initial Group; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Rentokil Initial Group in Sydney is seeking an experienced Key Account Manager to lead a growing Hygiene division, managing an assigned customer base and exceeding sales quotas.

The role focuses on building lasting relationships, conducting site audits, and developing proposals to meet customer needs while coordinating with operations to ensure service quality.

The ideal candidate will have proven sales success, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in key account management or sales roles.
• Strong customer service and communication skills.
• Ability to balance field activity with rapid client responses.
• Excellent negotiation and rapport-building abilities.
• Strong organisational and time-management skills.

Responsibilities

• Manage an assigned customer base and drive sales growth.
• Conduct site audits to ensure on-site operations meet standards.
• Develop strategic relationships with customers in major accounts.
• Prepare proposals outlining product, service and cost options.
• Resolve operational and account issues and escalate when needed.
• Document customer interactions in company systems and monitor market trends.

Skills

Key account management

Sales

Negotiation

Customer service

Communication

Time management

MS Office

Tools

Microsoft Office

Job description

We have an exciting position available for an experienced Key Account Manager to join our vibrant, passionate, fast-paced team in our Hygiene division in Sydney. If you have outstanding people and communication skills and an extreme level of drive & motivation, then we’d love to hear from you.

In this role, you will be managing an assigned customer base across our Hygiene division. Responsible for achieving and exceeding sales quotas, retention, and revenue targets whilst building and maintaining effective relationships with key stakeholders within the business services industry. Conducting regular client business reviews and working closely with the operations team to ensure the services are carried out to the customers satisfaction.

In this role, you will be responsible for:

• Manage our existing client base and analysing their needs to increase sales
• Conducting site audits to ensure everything is operating as expected on-site
• Develop and maintain strategic business relationships with customer base within major accounts
• Develop proposals appropriate to customers’ needs, including product, service and cost options
• Facilitate the resolution of any operational and accounts issues by actively resolving all first-line queries and escalating where required
• Document all customer contact information into company systems and applications
• Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers

The ideal candidate must possess:

• Previous experience in a similar role
• Strong customer service skills
• Ability to balance required field activity whilst managing speedy client response timelines
• Strong selling and negotiating skills
• Versatility to build rapport with stakeholders at all levels
• Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines
• Excellent communication skills, both written and verbal
• Ability to multitask in a fast-paced environment
• Intermediate Microsoft Office skills
• Good attention to detail

The successful candidate must be able to pass a pre-employment medical, drug and alcohol screen as well as background checks.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results.