Key Account Manager

AMC Commercial Cleaning; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Career growth paths

Team social events

Job summary

AMC Commercial Cleaning Pty Ltd seeks an experienced Key Account Manager to manage and grow a portfolio of major commercial accounts across Melbourne. You will build trusted partnerships with senior decision-makers, develop account plans, and drive revenue growth while ensuring exceptional service delivery.

The role emphasizes relationship management, cross-functional collaboration, and data-driven reporting to optimize performance and client satisfaction.

Qualifications

• Proven track record in account management or key client relationships.
• Excellent interpersonal and communication skills.
• Strong commercial acumen and negotiation abilities.
• Highly organized, proactive, and able to multitask.
• Experience using CRM systems to drive strategy.
• Tertiary qualification preferred.

Responsibilities

• Develop and maintain relationships with strategic commercial clients.
• Understand customer needs and propose growth solutions.
• Manage the full account management cycle.
• Collaborate with cross-functional teams to ensure service delivery.
• Develop and implement targeted account plans to achieve revenue goals.
• Provide regular reporting on account performance metrics.
• Represent the company at industry events to identify opportunities.

Skills

Relationship management

Negotiation

Communication

Organisational skills

CRM systems

Data analysis

Education

Bachelor's degree in Business/Marketing/Sales

Tools

Salesforce

In-house CRM

Job description

We are seeking an experienced Key Account Manager to join the dynamic team at AMC Commercial Cleaning Pty Ltd on a permanent basis. In this full-time role, you will be responsible for managing and growing our portfolio of key commercial accounts across the Melbourne metropolitan area. This position offers an exciting opportunity to make a significant impact on the overall success of our business.

What you'll be doing

Develop and maintain strong, long-lasting relationships with our most strategic commercial clients

Understand and anticipate customer needs, proactively proposing solutions to drive growth and client satisfaction

Manage the full account management cycle

Collaborate with cross-functional teams to ensure seamless service delivery and exceptional customer experience

Develop and implement targeted account plans to achieve and exceed revenue and profitability goals

Provide regular reporting on key account performance metrics and recommended strategies

Represent the company at industry events and network to identify new business opportunities

What we're looking for

Proven track record of success in an account management or key client relationship role

Excellent interpersonal and communication skills, with the ability to build trusted partnerships with senior-level decision-makers

Strong commercial acumen and negotiation skills, with the ability to identify and capitalise on growth opportunities

Highly organised and self-motivated, with a keen attention to detail and the ability to multitask effectively

Proficient in using CRM systems and data analysis tools to drive strategic decision-making (Salesforce and in-house CRM systems)

Tertiary qualification in a relevant field (e.g. Business, Marketing, Sales) is preferred

Personable and well-presented

What we offer

At AMC Commercial Cleaning, we pride ourselves on our collaborative and supportive work environment. We offer a competitive salary, ongoing professional development opportunities, and a range of employee career growth paths and team social events. Join our growing team and help us continue to deliver exceptional cleaning services to our valued clients.

About us

AMC Commercial Cleaning Pty Ltd is a leading provider of high-quality commercial cleaning services in the Melbourne metropolitan area. With over 20 years of industry experience, we have built a reputation for delivering reliable, efficient, and environmentally-friendly cleaning solutions to our diverse client base. Our talented team of cleaning professionals is committed to exceeding our clients' expectations and contributing to the overall success of their businesses.