Junior Service Scheduler & Administrator

Pulse Electrical; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Full training

Ongoing development

Job security

Supportive team

Job summary

Pulse Electrical is seeking a motivated Junior Service Coordinator & Administrator to join our Operations Team in a full-time, office-based role in Brisbane. This position offers training and long-term career development within Trade Operations and Management.

Ideal candidates may have administration experience or be ready to start, with support provided to learn scheduling, customer service, and service coordination. A positive attitude and reliability are highly valued.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Friendly and professional phone manner.
• Basic computer skills and ability to learn new systems quickly.
• Ability to manage multiple tasks and stay organised.
• Proactive attitude and willingness to ask questions and learn.
• Team-first mindset and positive approach to work.

Responsibilities

• Assist with creating, scheduling and allocating service work to technicians.
• Respond to customer inquiries via phone and email.
• Manage service-related administration and workflow tasks.
• Monitor technician schedules and coordinate daily workloads.
• Assist with client portals and general admin tasks.
• Communicate clearly with customers, technicians and management.
• Address scheduling issues and last-minute changes as they arise.
• Coordinate fleet activities and logistics.

Skills

Strong communication

Customer service

Organisational skills

Phone manner

Multi-tasking

Team player

Willingness to learn

Tools

SimPRO

Job description

Full-time | Office-based | Immediate start Available

Pulse Electrical is a well-established Electrical, HVAC and Solar services business servicing residential and commercial clients across SEQ.

We're looking for a motivated and organised Junior Service Coordinator & Administrator to join our Operations Team. This is a fantastic opportunity for someone who is eager to learn, enjoys working with people, and is looking to build a long-term career in Trade Operations and Management.

Whether you have previous administration experience or are ready to take the next step in your career, we'll provide the training and support needed to help you succeed.

About the Role

This is a varied and fast-paced position where no two days are the same. You'll work alongside our experienced operations team, technicians and customers to help coordinate service work, manage customer requests and support the smooth day-to-day running of our service department.

You'll have the opportunity to develop valuable skills in scheduling, customer service, administration and operations coordination.

Your responsibilities will include:

• Assisting with creating, scheduling and allocating service work to technicians
• Responding to incoming customer enquiries via phone and email
• Managing service-related administration and workflow tasks
• Monitoring technician schedules and helping coordinate daily workloads
• Assisting with client portals and administrative tasks
• Clear communication with customers, technicians, internal team members including supervisors and management
• Helping resolve any scheduling issues and last-minute changes as they arise.
• Assisting with fleet coordination

About You

We're looking for someone with a positive attitude, can stay organised under pressure, has a strong willingness to learn and genuinely enjoys being part of a busy team environment!

The right candidate will have exceptional reliability and an eagerness to learn. We aren't necessarily looking for years of experience - we're happy to train the right candidate who is the right fit with our team!

You will ideally have:

• Strong communication and customer service skills
• Excelent organisational skills and attention to detail
• A friendly and professional phone manner
• Basic computer skills and confidence learning new systems
• The ability to manage multiple tasks and stay organised
• A proactive attitude and willingness to ask questions and learn
• A team-first mindset and positive approach to work

Highly Regarded

• Previous administration, customer service or office experience
• Experience answering phones and dealing with customer enquiries
• Exposure to scheduling, service coordination or trades-based businesses
• Experience using SimPRO or similar software

Why Join Pulse?

• Supportive and collaborative team culture
• Full training and ongoing development opportunities
• Secure full-time position in a growing business
• Opportunity to build a long-term career within the company
• Friendly team environment where your contribution is valued
• Competitive salary based on skills and experience
• Variety in your role and opportunities to grow your responsibilities over time

If you're looking for an opportunity to kick-start or grow your career with a supportive team that values attitude and potential, we'd love to hear from you.