Office Administrator – Electrical & Solar Company

Simpco Electrical; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Simpco Electrical is seeking an Office Administrator to be the first point of contact for customers and the engine room behind scheduling and paperwork on the Gold Coast. You will keep the field team organised, manage quotes, invoices and service scheduling, and help ensure compliance paperwork is accurate.

Experience in admin or scheduling in a trade or service business, strong phone manner, attention to detail and the ability to prioritise multiple tasks are essential.

Qualifications

• Experience in admin, scheduling or coordination in a trade or service business.
• Confident phone manner and professional communication with customers and tradespeople.
• Strong attention to detail and ability to manage multiple tasks and priorities.

Responsibilities

• Answering incoming calls and enquiries professionally and promptly.
• Managing the office inbox, quotes, and website enquiries.
• Booking jobs and scheduling electricians and apprentices in ServiceM8.
• Keeping customers updated on arrival times, progress and changes.
• Raising invoices and following up overdue accounts.
• Preparing and filing certificates and customer handover documents.
• Lodging Energex/Ergon solar and battery connection applications.

Skills

Admin coordination

Customer service

Scheduling

Phone etiquette

Tools

ServiceM8

Job description

Office Administrator – Electrical & Solar Company

You'll be the first point of contact for our customers and the engine room behind our scheduling and paperwork. As the first dedicated Office Administrator, you'll keep our field team organised, our customers informed and our day-to-day operations running smoothly, and you'll have the chance to shape how our office runs from the ground up.

Key responsibilities

• Answering incoming calls and enquiries professionally and promptly
• Managing the office inbox, quote requests and website enquiries
• Booking jobs and scheduling our electricians and apprentices in ServiceM8
• Keeping customers updated on arrival times, job progress and schedule changes
• Following up after jobs and requesting Google reviews from happy customers
• Following up quotes and converting enquiries into booked work
• Reaching out to past customers about servicing, maintenance and upgrades
• Raising invoices in ServiceM8 and following up overdue accounts
• Preparing and filing Certificates of Test, Form 4s, electrical safety certificates and customer handover documents
• Lodging Energex/Ergon solar and battery connection applications and tracking approvals

About you

• Previous admin, scheduling or coordination experience, ideally in a trade or service business
• Confident on the phone with a friendly, professional manner
• Able to communicate clearly with both customers and tradespeople
• Comfortable managing multiple jobs, customers and priorities at once
• Calm and organised when the schedule changes throughout the day
• Proactive about following up and taking ownership of tasks
• Strong attention to detail, especially with compliance paperwork
• Experience with solar/battery paperwork (STCs, network applications, rebates) is highly regarded
• Full working rights in Australia

About us

Simpco Electrical is a licensed electrical, solar and battery storage contractor servicing residential and commercial clients from South Brisbane to the Gold Coast. We're a growing team of 8 based out of our Arundel warehouse. We're a tight-knit crew of electricians and apprentices who take pride in doing the job properly and looking after our customers. It's a down-to-earth workplace where we back each other up, keep things straight-talking, and have a laugh along the way.