Service Scheduler & Administrator - Training & Growth

Pulse Electrical; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Full training

Ongoing development

Job security

Supportive team

Job summary

Pulse Electrical is seeking a motivated Junior Service Coordinator & Administrator to join our Operations Team in a full-time, office-based role in Brisbane. This position offers training and long-term career development within Trade Operations and Management.

Ideal candidates may have administration experience or be ready to start, with support provided to learn scheduling, customer service, and service coordination. A positive attitude and reliability are highly valued.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Friendly and professional phone manner.
• Basic computer skills and ability to learn new systems quickly.
• Ability to manage multiple tasks and stay organised.
• Proactive attitude and willingness to ask questions and learn.
• Team-first mindset and positive approach to work.

Responsibilities

• Assist with creating, scheduling and allocating service work to technicians.
• Respond to customer inquiries via phone and email.
• Manage service-related administration and workflow tasks.
• Monitor technician schedules and coordinate daily workloads.
• Assist with client portals and general admin tasks.
• Communicate clearly with customers, technicians and management.
• Address scheduling issues and last-minute changes as they arise.
• Coordinate fleet activities and logistics.

Skills

Strong communication

Customer service

Organisational skills

Phone manner

Multi-tasking

Team player

Willingness to learn

Tools

SimPRO

Job description

Pulse Electrical is seeking a motivated Junior Service Coordinator & Administrator to join our Operations Team in a full-time, office-based role in Brisbane. This position offers training and long-term career development within Trade Operations and Management.

Ideal candidates may have administration experience or be ready to start, with support provided to learn scheduling, customer service, and service coordination. A positive attitude and reliability are highly valued.