Trade Operations & Scheduling Admin | Full-Time | Immediate Start | Arundel

Enersol Electrical Services; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Enersol Electrical Services on the Gold Coast is seeking a proactive Trade Operations & Scheduling Administrator to join our busy team full-time at our Arundel factory.

You will coordinate daily schedules for electricians and apprentices, handle customer communications, bookings and general administration to keep field operations running smoothly, with training provided for trade software such as AroFlo or Xero. This role also offers stable weekday hours within a family-owned business.

Qualifications

• Previous administration, scheduling or service coordination experience.
• Strong organisational and time-management skills.
• Excellent phone manner and customer service.
• Ability to manage multiple jobs and changing priorities.
• Experience using trade management software (e.g., AroFlo, Xero) is advantageous.

Responsibilities

• Schedule electricians and apprentices and coordinate service calls.
• Manage incoming calls, emails and customer enquiries.
• Book jobs and arrange appointments.
• Communicate arrival times and job updates to customers.
• Create and update jobs in the management system.
• Assist with quotes, invoices and job documentation.
• Follow up on outstanding information and scheduled works.
• Coordinate materials, suppliers and job requirements.
• Keep job notes, schedules and customer records up to date.
• Work with the Director and field team to keep operations running smoothly.
• Perform general office and administration duties.

Skills

Organised

Time management

Customer service

Communication

Tools

AroFlo

Xero

Job description

Electrical & Air Conditioning Business Gold Coast (QLD Time)

Enersol Electrical Services is a growing, family-owned electrical and air-conditioning business based on the Gold Coast.

We are looking for an organised, confident and proactive Trade Operations & Scheduling Administrator to join our team full-time at our factory in Arundel.

This is a key role within the business, helping keep our field team organised, our customers informed and our day-to-day operations running smoothly.

The position is available to start ASAP.

About the Role

You will be responsible for coordinating the daily schedule for our electricians and apprentices, managing customer communication and assisting with the general administration required to support a busy trade business.

Your day-to-day responsibilities will include:

Scheduling and coordinating electricians, apprentices and service calls

Managing incoming phone calls, emails and customer enquiries

Booking jobs and organising appointments

Communicating with customers regarding arrival times, job updates and scheduling changes

Creating and updating jobs within our job management system

Assisting with quotes, invoices and job documentation

Following up customers, outstanding information and scheduled works

Coordinating materials, suppliers and job requirements where required

Keeping job notes, schedules and customer records accurate and up to date

Working closely with the Director and field team to keep daily operations running efficiently

General office and administration duties

Who this role would suit

This position would be particularly well suited to someone coming from a background where strong organization, client communication and day-to-day coordination are already a major part of the role.

We would especially like to hear from candidates with experience in:

Property management

Trade operations or service coordination

Maintenance coordination

Construction or building administration

Office management within a trade or service-based business

If you are currently working as a Property Manager, Real Estate Administrator, Trade Operations Manager, Service Coordinator or similar, your skills may transfer very well into this role.

About you

We are looking for someone who is naturally organised and enjoys working in a fast-moving environment.

You will ideally have:

Previous administration, scheduling, service coordination or operations experience

Strong organisational and time-management skills

Excellent phone manner and customer service skills

Confidence managing multiple jobs, customers and priorities at the same time

Strong computer and general administration skills

The ability to communicate clearly with both customers and tradespeople

A proactive attitude and willingness to take ownership of tasks

The ability to stay calm and organised when schedules change throughout the day

Experience using AroFlo, Xero or similar trade/job management software would be an advantage, however training will be provided.

What we offer

Monday to Friday, 8:00am–4:00pm

Supportive, family-owned business

Stable weekday hours

Varied role with plenty of responsibility and involvement in the business

Opportunity to become an important part of a growing electrical and air-conditioning company

Long-term opportunity for the right person

This role would suit someone who enjoys being at the centre of a busy business and takes satisfaction in keeping schedules, customers and technicians organised.