Office Administrator / Operations Coordinator

PJ Electrical Services; Cairns Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Full-time permanent position

Friendly team environment

Ongoing training and development

Diverse and interesting work

Long-term career opportunities

Grow into senior role

Job summary

PJ Electrical & Air-Conditioning Services (PJES) in Cairns is seeking an experienced Office Administrator / Operations Coordinator to join our team. This full-time role supports day-to-day operations, working with management, office staff, technicians, suppliers, and clients.

The position offers variety, responsibility, and an opportunity to become a key member of our administration and operations team, with potential for growth into a senior operations support role.

Qualifications

• Experience in administration or service coordination.
• Strong organisational and time management skills.
• Excellent communication and high attention to detail.
• Proficient with Microsoft Office and 365.
• Ability to work independently and as part of a team.
• Positive and proactive attitude.

Responsibilities

• Customer service and telephone support.
• Creating and managing jobs in AroFlo.
• Scheduling technicians and coordinating daily workload.
• Liaising with customers, suppliers, and manufacturers.
• Managing purchase orders, parts ordering, and parts returns.
• Supporting invoicing and job completion processes.
• Managing client portals and contract administration requirements.
• Maintaining electronic records and filing systems.
• Assisting with compliance, training, and administration activities.
• General office and operational support.

Skills

Admin experience

Organisational skills

Communication

Attention to detail

Customer service

MS Office

Independent worker

Team player

Proactive attitude

Education

Cert IV in Business Administration

Tools

AroFlo

Microsoft 365

Job description

Office Administrator / Operations Coordinator

PJ Electrical & Air-Conditioning Services (PJES) is seeking an experienced and motivated Senior Office Administrator / Operations Coordinator to join our growing team in Cairns.

This is a full-time position that offers variety, responsibility, and the opportunity to become a key member of our administration and operations team.

About the Role

The successful applicant will play an important role in supporting the day-to-day operations of the business, working closely with management, office staff, technicians, suppliers, and clients.

Responsibilities include:

• Customer service and telephone support
• Creating and managing jobs in AroFlo
• Scheduling technicians and coordinating daily workload
• Liaising with customers, suppliers, and manufacturers
• Managing purchase orders, parts ordering, and parts returns
• Supporting invoicing and job completion processes
• Managing client portals and contract administration requirements
• Maintaining electronic records and filing systems
• Assisting with compliance, training, and administration activities
• General office and operational support

About You

To be successful in this role, you will have:

• Previous administration or service coordination experience
• Strong organisational and time management skills
• Excellent communication skills
• High attention to detail
• Strong customer service skills
• Confidence using Microsoft Office and Microsoft 365 applications
• Ability to work independently and as part of a team
• A positive and proactive attitude

Highly Regarded

• Experience in electrical, air conditioning, construction, maintenance, or trade services industries
• Experience with AroFlo or similar job management software
• Contract administration experience
• Experience with client portals and compliance documentation
• Certificate III or IV in Business Administration

What We Offer

• Full-time permanent position
• Friendly and supportive team environment
• Ongoing training and development
• Diverse and interesting work
• Long-term career opportunities
• Opportunity to grow into a senior operations support role