Junior IT Support Engineer: Endpoints & Onboarding

Axiom Technologies; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies in Australia invites applications for a Junior IT Support Engineer to provide first-level IT support across TKE Australia. The role supports end users, manages devices and access, and assists with communications systems while maintaining IT asset records.

Ideal for recent graduates with foundational knowledge of Windows, Microsoft 365, user accounts, networking and mobile devices; 0–1 year experience welcome. Training provided.

Qualifications

• 0–1 year of IT support or service desk experience (entry level welcome).
• Foundational knowledge of Windows, Microsoft 365, user accounts, networking and mobile devices.
• IT-related qualification or certification desirable.

Responsibilities

• Provide first-level IT support for hardware, software, mobile devices, and Microsoft 365 applications.
• Assist with onboarding, offboarding, and workstation setup.
• Troubleshoot MFA, authentication, and access issues; escalate complex problems as needed.
• Maintain IT asset records and inventory across devices and peripherals.

Skills

Customer service

Communication skills

Basic troubleshooting

Organisational skills

Education

IT-related qualification

Tools

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

RingCentral

NICE CXone

Microsoft Teams Phone

Job description

Axiom Technologies in Australia invites applications for a Junior IT Support Engineer to provide first-level IT support across TKE Australia. The role supports end users, manages devices and access, and assists with communications systems while maintaining IT asset records.

Ideal for recent graduates with foundational knowledge of Windows, Microsoft 365, user accounts, networking and mobile devices; 0–1 year experience welcome. Training provided.