IT Infrastructure Support / Desktop Support Engineer- Sydney, New South wales, Australia.

Axiom Technologies; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

Axiom Technologies in Sydney, Australia, is seeking a hands-on IT Infrastructure/Desktop Support Engineer to assist end‑user devices and workplace technology. You will manage asset lifecycle, IMAC activities, and IT service tickets while ensuring smooth operation across desks, laptops, printers, and mobile devices.

Ideal candidates have 3–5 years in desktop support within enterprise IT, strong hardware troubleshooting, and ITIL knowledge.

Qualifications

• 3–5 years Desktop Support / End-User Computing experience in enterprise IT environments.
• Strong hardware troubleshooting and asset management experience.
• ITIL Foundation certification is a plus; IT degree or diploma preferred.

Responsibilities

• End-User Support: Troubleshoot hardware and device issues; Install and configure desktops, laptops, and peripherals; Support new hires and device replacements.
• Asset & Inventory Management: Track IT hardware inventory; Manage device lifecycle (deploy, move, retire); Maintain records of data-bearing assets.
• IT Infrastructure Support: Maintain IT/communication rooms; Handle patching and cable management; Assist with infrastructure maintenance.
• Ticket Management: Manage service requests and incidents; Ensure SLA compliance; Document resolutions in ticketing system.
• Workplace & Event Support: Setup IT for meetings, training rooms, and events; Support office technology activities.
• Business Moves & IMAC: Handle Install, Move, Add, Change requests; Support office relocations and workspace changes.

Skills

Desktop Support

End-User Computing

Asset Management

Hardware Troubleshooting

Education

IT degree or diploma

ITIL Foundation certification

Job description

IT Infrastructure Support / Desktop Support Engineer- Sydney, New South wales, Australia.

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Provide hands-on IT support for end-user devices and workplace technology, including desktops, laptops, mobile devices, peripherals, and office IT infrastructure. The role also manages asset lifecycle, IMAC activities, and IT service tickets.

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Provide hands-on IT support for end-user devices and workplace technology, including desktops, laptops, mobile devices, peripherals, and office IT infrastructure. The role also manages asset lifecycle, IMAC activities, and IT service tickets.

Key Responsibilities

1. End-User Support

• Troubleshoot hardware and device issues
• Install and configure desktops, laptops, and peripherals
• Support new hires and device replacements

2. Asset & Inventory Management

• Track IT hardware inventory
• Manage device lifecycle (deploy, move, retire)
• Maintain records of data-bearing assets

3. IT Infrastructure Support

• Maintain IT/communication rooms
• Handle patching and cable management
• Assist with infrastructure maintenance

4. Ticket Management

• Manage service requests and incidents
• Ensure SLA compliance
• Document resolutions in ticketing system

5. Workplace & Event Support

• Setup IT for meetings, training rooms, and events
• Support office technology activities

6. Business Moves & IMAC

• Handle Install, Move, Add, Change requests
• Support office relocations and workspace changes

Technical Skills

• Desktop & laptop installation/configuration
• Device imaging and re-imaging
• Printer, monitor, and peripheral support
• IP phone and mobile device configuration
• Basic network troubleshooting

Experience Required

• 3–5 years Desktop Support / End-User Computing experience
• Experience in enterprise IT environments
• Strong hardware troubleshooting and asset management

Preferred

• IT degree or diploma
• ITIL Foundation certification

erience in a similar role

• 5+ years of relevant experience.