IT Support Engineer- Sydney, New South Wales

Axiom Technologies Pty Ltd.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a motivated Junior IT Support Engineer to deliver first‑level IT support across TKE Australia from our Sydney base.

You will assist end users, manage devices and access, support communications tools, and keep IT asset records up to date. The role is ideal for recent graduates or those starting in IT support, with foundational knowledge of Windows, Microsoft 365, user accounts, networking and mobile devices.

Qualifications

• 0–1 year of IT support experience.
• Recent graduates encouraged to apply.
• Basic knowledge of Windows and Microsoft 365.
• Exposure to Intune, Autopilot, Entra ID or ITSM tools is an advantage.

Responsibilities

• Provide first-level IT support for hardware, software, and mobile devices.
• Assist with onboarding/offboarding and workstation setup.
• Support Teams Phone, meetings, RingCentral and NICE CXone.
• Maintain accurate IT asset records and inventory.

Skills

Customer service

Communication

Troubleshooting

Organisation

Prioritisation

Education

IT-related qualification

Tools

Microsoft 365

Microsoft Intune

Windows Autopilot

Entra ID

RingCentral

NICE CXone

Teams Phone

ITSM tools

Job description

Axiom Technologies is an Australia‑based entity with a history of providing Managed IT solutions to medium‑to large‑scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a motivated and customer‑focused Junior IT Support Engineer to provide first‑level IT support across TKE Australia. The role involves supporting end users, managing devices and access, assisting with communications systems, and maintaining IT asset records.

This opportunity is ideal for recent graduates or candidates beginning their careers in IT support who have a foundational understanding of Windows, Microsoft 365, user accounts, networking, and mobile devices.

Key Responsibilities

1. End-User IT Support

• Provide first-level technical support for hardware, software, mobile devices, and Microsoft 365 applications.
• Assist with employee onboarding, offboarding, and workstation setup.
• Troubleshoot and resolve MFA, Microsoft Authenticator, and Temporary Access Pass (TAP) requests.
• Respond to user queries and elevate complex technical issues to the appropriate support teams.

2. Endpoint and Mobile Device Management

• Deploy, configure, replace, and upgrade Windows laptops and mobile devices.
• Install and configure software and applications.
• Assist with Windows Autopilot provisioning and device deployment.
• Enrol, configure, and manage mobile devices using Microsoft Intune.
• Ensure devices are configured according to company IT standards and procedures.

3. User Access and Communications Support

• Assist with user account creation, modification, permissions, and access management.
• Support Microsoft Teams Phone, meeting services, and related communication tools.
• Provide basic administration and troubleshooting support for RingCentral and NICE CXone.
• Assist users with Microsoft 365 access and authentication issues.

4. IT Asset and Inventory Management

• Maintain accurate IT asset records, including device allocation, ownership, stock, spare equipment, repairs, and replacements.
• Coordinate equipment returns, device handovers, and workstation relocations.
• Track laptops, mobile phones, monitors, docking stations, chargers, peripherals, SIM cards, and retired assets.
• Ensure asset records are updated promptly and inventory is maintained accurately.

Equipment and Technologies Supported

• Windows laptops and desktops
• Mobile phones and mobile devices
• Microsoft 365 applications
• Microsoft Intune and Windows Autopilot
• Microsoft Entra ID and user accounts
• Monitors, docking stations, chargers, and peripherals
• SIM cards and communication devices
• RingCentral, NICE CXone, and Microsoft Teams Phone
• IT service management and asset tracking tools

Experience and Qualifications

• 0–1 year of experience in IT support, service desk, desktop support, technical support, or a similar role.
• IT‑related qualification or certification is desirable.
• Recent graduates and entry‑level candidates are encouraged to apply.
• Basic knowledge of Windows operating systems, Microsoft 365, user accounts, networking, and mobile devices.
• Exposure to Microsoft Intune, Windows Autopilot, Microsoft Entra ID, or IT service management tools is an advantage.

Skills and Attributes

• Strong customer service and communication skills.
• Basic technical troubleshooting and problem‑solving abilities.
• Good organisational skills and attention to detail.
• Ability to prioritise requests and follow established procedures.
• Understanding of incident escalation and support processes.
• Willingness to learn new technologies and develop technical skills.
• Collaborative, accountable, and professional approach to work.

What Success Looks Like

• User requests are resolved or escalated promptly and appropriately.
• Devices and access are prepared accurately for new starters, employee transfers, and departing employees.
• IT asset and inventory records remain accurate and up to date.
• Users receive timely, clear, and helpful technical support.
• IT procedures are followed consistently, supporting reliable day‑to‑day operations.