Junior IT Help Desk & Support — Mentorship & Growth

Direct Couriers

Bayside

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Job summary

Direct Couriers is seeking a junior Help Desk & IT Support professional to join our Australian team. Reporting to the IT Manager, you will support over 350 users across Australia and New Zealand, handling desktop issues, software/network troubleshooting, and ticket resolution with a focus on fast, friendly service.

Ideal candidates are recent school leavers or early-career IT enthusiasts, studying or planning to study a Certificate II in Applied Digital Technologies, with good Windows knowledge,

Qualifications

Certificate II in Applied Digital Technologies or currently studying.
Proficient in the Windows family of Operating Systems.
Basic understanding of networks and networking.
Excellent communication skills (phone, written, listening).
Willingness to learn and take on responsibilities.

Responsibilities

Act as the first point of contact for IT support across the business.
Provide Level 1 and 2 IT support via phone, email, and ticketing systems.
Support over 350 users across Australia and New Zealand with desktop issues and software/network troubleshooting.
Assist with remote troubleshooting and resolving tickets in a fast, friendly, and professional manner.

Skills

Excellent communication

First point of contact

IT support

Multitasking

Attention to detail

Resilience under pressure

Willingness to learn

Education

Certificate II in Applied Digital Technologies

Tools

Windows OS

JSON

XML

MS Office

Job description

Ideal candidates are recent school leavers or early-career IT enthusiasts, studying or planning to study a Certificate II in Applied Digital Technologies, with good Windows knowledge,

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