Junior Help Desk & IT Support – Launch Your IT Career

Direct Couriers Pty Ltd; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Direct Couriers Pty Ltd is seeking an entry-level IT Help Desk professional to support more than 350 users across Australia and New Zealand. You will troubleshoot desktop issues, assist with software and network problems, and deliver friendly, professional service.

Reporting to the IT Manager, you will gain mentorship from leading IT professionals and develop skills in a logistics-focused tech environment. Immediate start in Sydney, full-time hours, Monday to Friday.

Qualifications

• Holder of a Certificate II in Applied Digital Technologies or actively gaining related IT experience.
• Solid Windows operating systems knowledge and basic networks understanding.
• Familiarity with JSON/XML data interchange formats is preferred.
• Proficient in MS Office suite and standard desktop software.
• Strong communication, listening and written skills for customer interactions.
• Ability to multi-task and work under pace and pressure.
• Detail oriented with a proactive learning mindset.

Responsibilities

• Support over 350 users across Australia and New Zealand with desktop issues.
• Provide exceptional customer service and timely ticket resolution.
• Perform remote troubleshooting of software and network related problems.
• Receive mentoring from IT professionals to grow your career.

Skills

Windows OS knowledge

Communication skills

Multitasking

Willingness to learn

Education

Certificate II in Applied Digital Technologies

Tools

MS Office

Job description

Direct Couriers Pty Ltd is seeking an entry-level IT Help Desk professional to support more than 350 users across Australia and New Zealand. You will troubleshoot desktop issues, assist with software and network problems, and deliver friendly, professional service.

Reporting to the IT Manager, you will gain mentorship from leading IT professionals and develop skills in a logistics-focused tech environment. Immediate start in Sydney, full-time hours, Monday to Friday.