Junior IT Support Engineer — Mentored, Hands-on Growth

Cursa Pty Ltd

Gold Coast City

On-site

AUD 45,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Gold Coast office

Technical training

Mentoring from engineers

Career development path

Hands-on exposure to varied tech

Job summary

Cursa Pty Ltd, based on the Gold Coast, is seeking a proactive Level 1 IT Support Engineer to join our hands-on technical team. You will handle frontline support, learn from senior engineers, and contribute to a positive client experience by resolving common IT issues and documenting outcomes.

Ideal candidates bring solid IT fundamentals, strong communication, and a genuine desire to grow in a busy MSP environment.

Qualifications

Some previous IT support, Help Desk, Service Desk or similar experience.
Good Windows 10/11 troubleshooting skills.
Familiarity with Microsoft 365.
Basic knowledge of Outlook, Teams, OneDrive and SharePoint.
An understanding of computer hardware and peripherals.
Basic networking knowledge.
Good troubleshooting and problem‑solving skills.
Strong written and verbal communication skills.
Good organisation and time‑management skills.
Attention to detail.
The ability to follow documented procedures.
The ability to work independently while knowing when to ask for assistance.
A professional and friendly approach when dealing with clients.
A genuine interest in technology and willingness to learn.

Responsibilities

Respond to incoming client support requests and service tickets.
Provide friendly and professional Level 1 technical support.
Troubleshoot Windows desktops, laptops and common business applications.
Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
Assist with Microsoft 365 user accounts, passwords, groups and permissions.
Assist with new user onboarding and employee offboarding.
Configure and deploy desktops, laptops and Microsoft 365 applications.
Troubleshoot printers, scanners and other business peripherals.
Assist with basic internet, Wi‑Fi and network connectivity issues.
Assist with email and Outlook troubleshooting.
Perform basic hardware diagnostics and troubleshooting.
Provide support remotely, by phone, email and onsite when required.
Accurately document support requests, troubleshooting and resolutions.
Keep clients updated throughout the support process.
Escalate more complex technical issues to Level 2 and senior engineers.
Maintain and update client technical documentation.