Help Desk & IT Support

Direct Couriers Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Direct Couriers Pty Ltd in Sydney is seeking an enthusiastic IT Help Desk entrant to join our high-performing team. You will support over 350 users across Australia and New Zealand, delivering friendly, professional desktop support and remote troubleshooting under the guidance of senior IT staff.

You'll gain hands-on experience with Windows operating systems, JSON/XML data handling, and MS Office while developing your customer-service and problem-solving skills in a fast-paced logistics

Qualifications

• Act as the first point of contact for IT support across the business.
• Provide Level 1 and 2 IT support via phone, email and ticketing systems.
• Commenced or looking to study a Certificate II in Applied Digital Technologies or gaining experience in a related IT field.
• In depth knowledge of Microsoft Windows family of Operating Systems.
• Understanding of data interchange formats such as JSON and XML.
• Proficient in MS Office suite.
• Basic understanding of networks and networking.
• Excellent communication skills (phone, written, listening and verbal).
• Ability to multi-task and manage workloads effectively.
• Strong attention to detail; resilience and ability to work under pressure.

Responsibilities

• Act as the first point of contact for IT support across the business.
• Provide Level 1 and 2 IT support via phone, email, and ticketing systems.
• Assist with remote troubleshooting of software/network related issues.
• Resolve tickets in a fast, friendly, and professional manner.
• Be mentored by senior IT professionals to grow your career.

Skills

IT support

Customer service

Windows OS

Networking basics

MS Office

Ticketing systems

Remote troubleshooting

Communication

Multitasking

Willingness to learn

Education

Certificate II in Applied Digital Technologies

Tools

Ticketing systems

Job description

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind, not just for today's role, but for the opportunities ahead. If you're looking for a workplace that values development, teamwork and long-term careers, you'll feel right at home here.

The Role

This is a great opportunity to join a highly reputable brand and a team that is highly regarded for their ability to deliver a high-end service. Our Help Desk & IT Support may suit a recent school leaver or junior looking for an exciting IT career within logistics/transport. Reporting to the IT Manager, you will assist with the support of over 350 users within Australia and New Zealand through providing exceptional customer service to assist with user desktop support, remote troubleshooting of software/network related issues, resolving tickets in a fast, friendly, and professional manner, whilst being mentored by our leading-edge IT professionals to grow your career.

Why should you apply?

Direct Couriers have a diverse and inclusive workforce and offer a high performance yet caring culture. We will provide ongoing training and development opportunities to help grow careers with an innovative market leader. This is a wonderful opportunity and will offer the prospect to develop, grow and provide extraordinary service to our users within a passive learning environment.

What you need is:

To be successful, the ideal applicant will have the following skills, attributes and experience:

Act as the first point of contact for IT support across the business

Provide Level 1 and 2 IT support via phone, email, and ticketing systems

Commenced or looking to study a Certificate II in Applied Digital Technologies or gaining experience in a related IT field

In depth knowledge of Microsoft Windows family of Operating Systems

Understanding of data interchange formats such as JSON and XML

Proficient in MS Office suite

Basic understanding of networks and networking

Excellent communication skills (phone, written, listening and verbal)

Ability to multi-task and manage workloads effectively

Strong attention to detail

Resilience, passion and ability to work at pace and under pressure

Willingness to learn and take on responsibilities

Your application will include the following questions:

• Do you have a current Australian driver's licence?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in an Information Technology Helpdesk Role?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected annual base salary?
• Are you available to travel for this role when required?

Logistics, Freight & Delivery Services 1,001-5,000 employees

With more than 40 years of experience, we strive to exceed our customer’s expectations 24/7, 365 days a year.

A fleet of more than 1350 vehicles across Australia and Auckland New Zealand, a dedicated client solutions team in every state and a management team that owns the business, you can rest assured we will continue to bring you market leading solutions for all your transport delivery requirements. With specialised divisions in Courier and Taxi Trucks, Contract Logistics, Refrigerated Transport, Linehaul, Home deliveries and Sensitive Transport, we have the experience and team to custom build a delivery model that provides value to you and your customers.

With more than 40 years of experience, we strive to exceed our customer’s expectations 24/7, 365 days a year.

A fleet of more than 1350 vehicles across Australia and Auckland New Zealand, a dedicated client solutions team in every state and a management team that owns the business, you can rest assured we will continue to bring you market leading solutions for all your transport delivery requirements. With specialised divisions in Courier and Taxi Trucks, Contract Logistics, Refrigerated Transport, Linehaul, Home deliveries and Sensitive Transport, we have the experience and team to custom build a delivery model that provides value to you and your customers.

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