Jewellery Order Coordinator — Mon–Fri, Sales Support

Frontline Recruitment Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Frontline Recruitment Group is seeking an orderly, customer-focused professional to coordinate jewellery orders and support sales. Based at the Melbourne CBD store, you will handle documentation, progress orders through production and ensure accurate records from start to finish.

This role suits someone transitioning from retail or administration who enjoys structure, accuracy and maintaining quality in a fast-paced jewellery environment.

Qualifications

• Previous experience in retail, administration, sales support or a similar role.
• Strong attention to detail and a natural ability to keep things organised.
• Confidence working with numbers, handling transactions and maintaining accurate information.
• A practical, solutions-focused approach to managing competing priorities.
• The ability to learn new systems and follow established procedures.
• Clear communication skills and the confidence to work with different people across the business.
• An interest in jewellery, with experience in the industry or knowledge of precious metals considered a bonus.

Responsibilities

• Receiving customer orders from jewellers and preparing the documentation needed to progress each order.
• Processing sales orders, quotations, invoices and payments, ensuring all details are accurate.
• Coordinating order progress, production timelines and dispatch to ensure everything is completed efficiently.
• Keeping customer records, sales documentation and order management systems up to date.
• Assisting with stock control, inventory monitoring, quality checks and monthly stocktakes.
• Supporting the sales team and State Manager with day-to-day administration and operational tasks.
• Managing incoming enquiries and helping ensure orders move smoothly through each stage of the process.

Skills

Retail experience

Administration

Sales support

Attention to detail

Numerical skills

Organisational skills

System literacy

Communication skills

Jewellery interest

Job description

Frontline Recruitment Group is seeking an orderly, customer-focused professional to coordinate jewellery orders and support sales. Based at the Melbourne CBD store, you will handle documentation, progress orders through production and ensure accurate records from start to finish.

This role suits someone transitioning from retail or administration who enjoys structure, accuracy and maintaining quality in a fast-paced jewellery environment.