Jewellery Showroom Client Services Specialist

Palloys; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Industry leader

Training opportunities

Career growth

Job summary

Palloys, part of the Pallion Group, seeks a Client Services Executive for our Melbourne showroom. You will be the first contact for customers, handling service, sales administration, order management and dispatch duties.

Reporting to the State Manager, you’ll deliver exceptional service across face-to-face, phone, and email channels while supporting daily client services operations and stock control. Experience in jewellery or precious metals is a plus.

Qualifications

• Minimum 2 years in a sales or customer service environment.
• Strong administration and organisational skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Outstanding communication and relationship-building skills.

Responsibilities

• Provide professional customer service face-to-face, by phone and email.
• Manage customer enquiries, quotations and sales orders.
• Process payments, invoices and dispatch documentation.
• Pick, pack and quality check customer orders.
• Maintain accurate customer and sales records.
• Monitor stock levels and assist with stocktakes.
• Provide jewellery product guidance and direct enquiries as required.
• Support day-to-day operations of the client services team.
• Complete general administration and office duties.

Skills

Customer service

Administration

Attention to detail

Communication

Tools

MS Office

Job description

Palloys, part of the Pallion Group, seeks a Client Services Executive for our Melbourne showroom. You will be the first contact for customers, handling service, sales administration, order management and dispatch duties.

Reporting to the State Manager, you’ll deliver exceptional service across face-to-face, phone, and email channels while supporting daily client services operations and stock control. Experience in jewellery or precious metals is a plus.