Showroom Client Services & Operations Coordinator

Pallion; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Palloys in Melbourne is seeking a highly organised Client Services Executive to join our showroom-based team. You will handle administration, order processing, invoicing and dispatch, while maintaining accurate records and coordinating inventory.

Reporting to the State Manager, you will support the sales team, manage multiple priorities and use business management systems to streamline daily operations. Jewellery industry knowledge is helpful but not essential.

Qualifications

• Minimum 1 year of experience in administration or sales support.
• Excellent organisational and data-entry skills.
• Ability to work with multiple systems and prioritise tasks.

Responsibilities

• Process sales orders, quotations, invoices and payments.
• Maintain accurate sales records, customer databases and order documentation.
• Coordinate picking, packing, quality checks and dispatch of customer orders.
• Monitor inventory levels, report low stock and assist with monthly stocktakes.
• Manage sales and dispatch records to ensure accuracy and consistency.
• Support stock control, refine administration and other sales-related processes.
• Assist the State Manager and sales team with daily operational tasks.
• Monitor order progress and production timelines and dispatch procedures.
• Handle incoming enquiries and direct to appropriate team members.

Skills

Organisational skills

Attention to detail

Data entry

Team player

Tools

MS Office

Job description

Palloys in Melbourne is seeking a highly organised Client Services Executive to join our showroom-based team. You will handle administration, order processing, invoicing and dispatch, while maintaining accurate records and coordinating inventory.

Reporting to the State Manager, you will support the sales team, manage multiple priorities and use business management systems to streamline daily operations. Jewellery industry knowledge is helpful but not essential.