Operations Coordinator | Full-Time | Brisbane

Tiffany & Co.; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Career development

Job summary

Tiffany & Co. Brisbane is seeking an Operations Coordinator to oversee Back of House activities, including Merchandising, Customer Service and Client Services in our store.

Reporting to the Operations Team Manager, you will ensure service orders, inquiries and product knowledge are delivered with grace, while supporting client relationships and store performance.

This role offers a competitive salary, training from Tiffany & Co. and generous employee discounts.

Qualifications

• Minimum 1-2 years retail stock management/inventory control experience.
• Problem solving ability.
• Excellent communication skills - verbal and written.
• Solid attention to detail and problem-solving capabilities.
• Strong interpersonal skills.
• Proven multi-tasking experience with an ability to meet deadlines.
• Advanced skills in MS Word, Excel and MIPS.
• Flexible working availability, including evenings, weekends and public holidays.

Responsibilities

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Skills

Problem solving

Communication

Attention to detail

Interpersonal skills

Multi-tasking

Flexible schedule

Tools

MS Word

MS Excel

MIPS

Job description

Operations Coordinator | Full-Time | Brisbane

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The Blue Box

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.With a heritage of design innovation and exceptional service, Tiffany & Co. is renownedas one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Brisbane store is looking for a passionate and solutions drivenprofessional to join the team as an OperationsCoordinator.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Operations Team Manager, the Operations Coordinator willeffectivelyoversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
• Problem solving ability
• Excellent communication skills - verbal and written
• Solid attention to detail and problem-solving capabilities
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays