Jewellery Client Advisor - In-Showroom & Online Consults

CullenUS; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing program

Volunteer leave

Career development opportunities

Job summary

Cullen Jewellery in Sydney CBD seeks a Client Advisor to guide clients in selecting bespoke pieces, in-person or online, with a Tue-Fri 9am-5pm and Sat 8am-4pm schedule. This full-time role offers a showroom environment and a focus on exceptional service.

You'll engage customers, provide education on jewellery and diamonds, coordinate aftercare, and support showroom operations. Experience in premium retail is preferred.

Qualifications

• Experience in sales or customer service, ideally in premium retail.
• High attention to detail and commitment to exceptional client experiences.
• Ability to work flexibly in a team and manage time effectively.

Responsibilities

• Conduct in-person and online consultations to help clients select jewellery and provide education.
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims.
• Promote Cullen Jewellery’s ethical practices and community initiatives.

Skills

Sales experience

Customer service

Jewellery knowledge

Communication skills

Tools

POS system

Job description

Cullen Jewellery in Sydney CBD seeks a Client Advisor to guide clients in selecting bespoke pieces, in-person or online, with a Tue-Fri 9am-5pm and Sat 8am-4pm schedule. This full-time role offers a showroom environment and a focus on exceptional service.

You'll engage customers, provide education on jewellery and diamonds, coordinate aftercare, and support showroom operations. Experience in premium retail is preferred.