Client Advisor - Full time

CullenUS; Kew; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff and family discounts

Team events and wellbeing program

Volunteer leave and sponsorship of a慈善

Career growth in a growing global jewl

Job summary

Cullen Jewellery in Melbourne is seeking a Client Advisor to deliver bespoke consultations in-person or online, helping clients design dream pieces and guiding them through the customization process.

You will participate in showroom setup, maintain displays, and support aftercare services while delivering exceptional customer experiences in a full-time role that runs Tue–Sat, with a friendly, collaborative team.

Qualifications

• Experience in premium retail or jewellery sales.
• Strong attention to detail and commitment to exceptional client experiences.
• Ability to work flexibly and manage time effectively.

Responsibilities

• Conduct in-person and online consultations to assist clients in selecting jewellery and provide personalised guidance.
• Coordinate aftercare consultations including resizing, repairs, and lifetime warranty claims with fast turnaround.
• Promote Cullen Jewellery’s ethical practices and community initiatives.
• Assist in daily showroom setup and maintain cleanliness of consultation desks and showroom areas.
• Complete ad-hoc tasks such as stock takes, display changes, and postage duties.

Skills

Sales experience

Customer service

Attention to detail

Teamwork

Job description

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in Melbourne working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities include:

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work on a Monday to Saturday roster consistently.

What we offer:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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