Client Advisor - Full time

Cullen Jewellery; Kew; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program

Staff and family discounts

Team events and wellbeing initiatives

Paid volunteer leave

Sponsorship of a child in SE Asia/Afr

Résumé du poste

Cullen Jewellery is seeking a Client Advisor to provide bespoke consultations and help clients discover or design dream pieces, in-person or online. This full-time role is based in Melbourne with Tue–Fri 9am–5pm and Sat 8am–4pm, plus alternating late nights and upcoming Sundays.

You will guide clients through jewellery selection, custom quotes, aftercare services, and promote the brand's ethical initiatives, while contributing to a collaborative showroom environment.

Qualifications

• Proven experience in a sales or customer service role.
• High attention to detail and commitment to client experiences.
• Strong organisational and time management abilities.
• Ability to work well in a team to achieve goals.
• Right to work in Australia and capacity to work Tue–Sat plus Sundays.

Responsabilités

• Provide in-person and online consultations, advise on jewellery selection and quotes.
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims.
• Promote Cullen Jewellery’s ethical practices and community initiatives.
• Assist with showroom setup, cleanliness, and daily operations.
• Complete ad-hoc tasks such as stock checks, display changes, and postage.

Connaissances

Sales experience

Customer service

Attention to detail

Teamwork

Flexible schedule

Description du poste

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full‑time, permanent position at our beautiful showroom in Melbourne working Tuesday to Friday 9am-5pm and Saturdays 8am-4pm, with alternating late nights until 7pm Wednesday to Friday. We’ll soon be opening on Sundays, so availability to work Sundays is required moving forward.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities include:

• Through in‑person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad‑hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work a consistent Tuesday to Saturday roster, plus Sundays once we begin Sunday trading.

What we offer:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!